Commercial Service Manager

Job Title: Commercial Service Manager

Colony Tire is currently seeking a full-time Commercial Service Manager in Summerville, SC. Full benefit package offered including Medical, Dental, Vision, 401(k) + company match, Employee Stock Ownership Plan (ESOP), paid holidays, vacation time, company paid life insurance, and short-term disability.

Summary:

Responsible for scheduling service technicians to perform tire repairs and replacement as needed. Responsible for maintaining commercial tire inventory including receiving and removing tires into and out of inventory; as well as other duties as assigned by the Store Manager.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Tasks and Responsibilities; include, but not limited to:

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Schedule service work in response to customer requirements both at the store and service road calls at the customer’s worksite.
• Monitor service activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Assist other staff handling difficult and complicated sales.
• Enforce safety, health, and security rules.

Knowledge, Skills, and Abilities:

• Communication - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively
• Customer and Personal Service - Including but not limited to customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing - Including but not limited to marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, leadership skills, and coordination of people and resources.
• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.

Work Styles:

• Dependability- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Independence- Job requires guiding oneself with little or no supervision and depending on oneself to get things done.
• Integrity- Job requires treating people with respect, keeping commitments, working ethically and upholding organizational values.
• Stress Tolerance- Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Work Environment:

This position operates in all types of indoor and outdoor work environments, therefore exposure to heat and cold is to be expected. The employee may be required to stand for long hours while working at the service counter, stools may or may not be available. The employee must regularly lift up to 50 pounds and frequently lift/move more than 100 pounds.

Education:

High school diploma or equivalent as well as a minimum of two years' experience at a tire/auto repair facility are required. A two- or four-year college degree is preferred but not required.

Equal Opportunity Employer

Colony Tire Corporation / Atlantic Tire Distributors is an Equal Opportunity Employer and VEVRAA federal contractor. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status, in accordance with applicable laws.

As a federal contractor, Colony Tire Corporation / Atlantic Tire Distributors takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.

We also prohibit harassment of any kind and are committed to maintaining a respectful and inclusive workplace.

View the “EEO is the Law” poster here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf"