Duty Manager / Senior Flight Dispatcher

Comlux Aviation is one of the leaders in Business Aviation and forms part of a larger group of Companies which includes Comlux Transaction and Comlux Kazakhstan. Headquartered in Switzerland with a global presence around the world, Comlux delivers World-class Swiss-made business aviation services at the highest standards of the industry.  Comlux offers engineering luxury for VIP customers looking for personal and professional management of their private aviation needs: aircraft sales and acquisitions, aircraft operations and charter management, cabin interiors, maintenance and upgrades. 

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We are looking for an experienced Duty Manager / Senior Flight Dispatcher to join our team. The ideal candidate will bring a refined sense of service, the highest standards of safety and discretion, and a genuine commitment to delivering a truly bespoke onboard experience for our most distinguished clientele.

Main duties and key responsibilities include:

· Flight scheduling (overflight/landing permits, handling and fuel arrangements, additional supplementary services)

· Flight dispatch and operations control (flight planning, crew briefing, meteo, space weather and NOTAM analyses, movement control, crew control, irregularity handling, emergency response)

· Airport and Route analyses and feasibility checks to support commercial and flight operations department

· Cost analysis and liaison with the accounting team

· Liaison with the AOC team

· Ground operations activities

· Covid restriction review and analysis

· Operational administration

· Crew notification

· Administrative duties relevant for flight dispatch department

· Communication with Customers

· Liaison between the Customer and the Company internal department to match Customer’s expectations

Qualifications and experience shall include:

· Minimum 5 years of experience in a VIP flight dispatch environment, with worldwide flight operations (dispatch certificate or dispatch license as well as ETOPS experience are an asset);

· Good knowledge of US commercial and private operations, including TSA waivers, DOT approvals, FAA notifications, eAPIS filing, and CBP clearance.

· Ability to interpret weather and NOTAM information as well as airport/airspace NAV charts.

· Familiarity with aircraft performance, (preferably with wide bodied aircrafts), international regulations, EASA rules, operations manual (OM) and flight entry requirements.

· Proactive active with strong organizing skills, team-oriented, flexible approach and able to provide solid results under high pressure

· Excellent communication skills in English / oral and written; additional languages will be preferred.

· IT skills/experience in use of dispatch related software – flight planning systems (i.e. Fore Flight), SITA/AFTN communications, sched/ops control systems,FL3XX and MS Office applications

· Willingness to work on shifts; night shift included

· Excellent ability to manage critical and high-pressure situations

· Solid communication skills

· Ability to cope with heavy workload

· Ability to answer Customer’s queries

· Understand of Customer’s needs and expectations trough effective communication

· Building relationships with clients based on trust and respect