Salesforce and IT Infrastructure Administrator

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.

We are seeking a highly motivated, forward-thinking, and versatile SaaS & Systems Platform Administrator to own the day-to-day administration, security, configuration, and continuous improvement of our internal technology ecosystem. In this dual-capacity role, you will act as our primary Salesforce, Revenue Tech, & AI Systems Administrator while managing our broader corporate IT infrastructure, identity systems, and integrated business tooling.

The ideal candidate bridges the gap between deep Salesforce functional configuration, complex quote-to-cash business logic, Revenue Intelligence (Gong/ZoomInfo), and traditional system engineering. You will ensure data flow is seamless, automated sales agents are optimized, platform integrations are healthy, and our global workforce is securely equipped.

• CPQ & Commissions Management: Manage and maintain the Salesforce CPQ architecture (product bundles, price rules, advanced approvals) and oversee the data accuracy of Salesforce Incentive Compensation Management (Commissions / Spiff).
• Revenue Intelligence & Data GTM Integration: Serve as the primary technical administrator for Gong and ZoomInfo. Manage user seat provisioning, telephony/email integration tracking, data enrichment flows, and troubleshooting API sync errors between these platforms and Salesforce.
• Agentforce & AI Governance: Build, deploy, and continuously optimize autonomous AI agents using Agentforce. Configure topics, actions, guardrails, and natural language instructions to ensure AI agents successfully support internal teams and external customers.
• Configuration & Automation: Build and maintain scalable solutions utilizing Salesforce Core (Sales & Service Clouds) using advanced Flows, validation rules, custom objects, and page layouts.
• Security & Governance: Own the Salesforce security model, ensuring that human users, integrated SaaS tools (ZoomInfo/Gong), and Agentforce AI agents operate strictly within designated profiles, permission sets, and data sharing rules to maintain compliance (ITGC/SOX).

• Enterprise Identity & Lifecycle Management: Manage corporate identity providers (e.g., Okta, Microsoft Entra ID) to provision single sign-on (SSO) and automated lifecycle provisioning across all tech stacks, including specialized RevOps tooling.
• Company-Wide SaaS & License Management: Oversee configuration, auditing, compliance, and seat provisioning for organization-wide platforms, including Google Workspace, GenAI productivity layers (Claude), and core HRIS systems (e.g., Hibob, Workday, Rippling, BambooHR).
• SaaS Fleet Management: Act as the primary tier-3 administrator for core business systems (e.g., Slack, Zoom, Jira, and MDM platforms like Microsoft Intune or Jamf).
• System Uptime & Monitoring: Ensure maximum availability across internal systems, monitoring performance baselines and data ingestion health.
• Process Documentation: Maintain detailed system architecture maps, Agentforce interaction logic flows, provisioning workflows, and internal troubleshooting knowledge bases.

• Experience: 4+ years of professional experience in enterprise application management or IT system administration.
• Salesforce & Revenue Tech Expertise: Proven track record with Salesforce Sales/Service cloud, 1+ years managing Salesforce CPQ, and hands-on experience administering Gong (workspace configuration, trackers) and ZoomInfo (credit management, mapping rules).
• Emerging AI Capabilities: Direct experience or certified training in configuring Salesforce Agentforce (creating topics, refining prompts, mapping actions, and analyzing agent execution logs).
• Systems Infrastructure: Deep experience managing enterprise infrastructure tools (Google Workspace administration, Okta, Azure, or AWS) and endpoint management solutions (Intune/Jamf). Hands-on familiarity connecting HRIS systems to identity providers for automated onboarding.
• Certifications (Highly Preferred): * Salesforce Certified AI Associate or AI Specialist
• Salesforce Certified CPQ Specialist
• Salesforce Certified Administrator or Advanced Administrator
• Gong Program Administrator or relevant ZoomInfo Certification
• Microsoft Certified: Enterprise Administrator, Google Workspace Administrator, or Okta Certified Professional
• Core Competencies: Strong analytical mindset, comfortable with ambiguity, and possessing a customer-service approach to supporting internal business stakeholders.