Director Infrastructure

This position is responsible for the strategic direction, operational excellence, and service delivery of enterprise infrastructure across Hosting, Network/Telephony, and Workplace experience. The incumbent leads three dedicated product teams and ensures that infrastructure services are secure, scalable, resilient, and aligned with business needs. Drives infrastructure modernization, enhances user experience, and leads the design and delivery of infrastructure solutions that support the broader BT and enterprise strategies. Provides strong, values-based leadership, fosters a high-performing team culture, and ensures effective service management, execution of roadmaps, and alignment with business outcomes.

Strategic Leadership and Execution

• Champions the translation of enterprise and BT strategies into actionable infrastructure roadmaps across Hosting, Network/Telephony, and Workplace Experience domains.
• Leads the development and execution of modernization efforts including cloud transitions, network transformation, and digital workplace initiatives.  Ensures infrastructure design and service delivery are customer centric, secure, reliable, and scalable.
• Evaluates and integrates emerging technologies (i.e, cloud-native services, unified communications, zero trust networking, AI enhanced support) that improve infrastructure performance and value. 
• Partners with BT leadership, security, and application teams to ensure infrastructure capabilities meet current and future business needs.

Team Leadership

• Provides day-to-day leadership and coaching to three product teams (Hosting, Network/Telephony, Workplace Experience), empowering product owners, engineers, and operations team members.
• Builds and sustains a high-performing, collaborative, and inclusive team culture aligned with organizational values.
• Develops talent and succession plans, ensuring appropriate skills and capabilities are in place to support evolving technologies.
• Promotes accountability and continuous improvement through goal setting, performance management, and career development. 
• Fosters strong cross-functional partnerships with security, service desk, enterprise architecture, and business units.
• Selects, develops, motivates, coaches, and evaluates, trains and rewards department team members.
• Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
• Determines and effectively communicates performance standards and develop.

Infrastructure Operations and Service Delivery 

• Ensures reliable, efficient, and secure operation of infrastructure services including data center, cloud platforms, voice/data networks, unified communications, and end-user experience. 
• Establishes and monitors SLAs, KPIs, and service metrics for all infrastructure domains.
• Drives proactive problem management and incident resolution to ensure minimal business disruption.

Budget and Vendor Management

• Manages operational and capital budgets for infrastructure domains; aligns investments with strategic priorities and cost optimization goals.
• Oversees vendor relationships, contracts, and performance for infrastructure services, hardware, and support providers.
• Identifies opportunities for cost savings, efficiencies, and innovation through vendor partnerships and contract negotiations

• Bachelor’s degree in information technology, computer science, engineering, or a related field; or equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Minimum of 10 years of Information Technology experience in infrastructure-related domains (i.e. hosting, networking, workplace support).
• Minimum of five years leadership and management experience, preferred.
• Proven experience leading cross-functional teams and infrastructure transformation initiatives in a mid-to-large enterprise environment.
•  Proven people leadership skills, with experience selecting, developing, and coaching technical teams to deliver high-performing results.
• Demonstrated ability to foster engagement and accountability through clear expectations, feedback, and recognition.
• Strong understanding of infrastructure domains including cloud computing (IaaS/PaaS), enterprise networking, telephony/VoIP, endpoint management, and collaboration tools (e.g., Microsoft 365).
• Working knowledge of security best practices and regulatory compliance requirements. 
• Strong communication and collaboration skills, with the ability to interact effectively across all organizational levels.
• Ability to think strategically while driving tactical execution.
• Strong problem-solving, decision-making, and analytical abilities.
• High learning agility and adaptability in a fast-changing technology landscape.
• Advanced experience managing budgets, vendors, and service contracts.
• Advanced experience applying lessons learned from prior initiatives to improve execution and outcomes in new situations.
• Ability to translate organizational values into day-to-day leadership that drives positive culture and team cohesion in hybrid and distributed work environments.
• Advanced hands-on experience leading infrastructure modernization, technology upgrades, and operational transformation initiatives.
• Ability to contribute to and execute technology strategies that align with business objectives and deliver measurable impact.
• Strong curiosity and commitment to continuous learning across technology and leadership disciplines.
• Excellent listening, written, and verbal communication skills, with the ability to tailor messages effectively to technical and business stakeholders.
• Strong problem-solving, decision-making, and organizational skills, with the ability to prioritize effectively under pressure. 
• Solid analytical skills and attention to detail, applied to monitoring performance, identifying risks, and driving improvements. 
• Flexible and adaptable, able to adjust to changing priorities and business needs. 
• Working knowledge of Agile and iterative delivery practices, with ability to apply them to infrastructure and operations. 
• Demonstrated success leading medium-to-large technology programs and infrastructure initiatives. 
• Ability to balance strategic thinking with tactical execution to deliver on commitments. 
• Solid project and program management skills, ensuring initiatives are delivered on time, within budget, and with quality outcome

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Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.