Head of Customer Success

ComplyAdvantage has an opening for our next Customer Success leader. The ideal candidate for the position will sit in the New York City metro area.

In this role, you will own the health, growth, and capability of the Americas Customer Success team, and the success of our Americas customers. Customer Success is central to our next phase of growth: protecting the base, expanding it, and making every customer demonstrably more successful for having chosen us.

This is a builder's role. You will invest in the team, develop its people, and create an environment where they grow faster than they expected to, and you will turn that team into a value engine for our customers.

Our mission is to empower every business to eliminate financial crime. 

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.