Principal Product Manager - Agentic Case Remediation

We are hiring a Principal Product Manager to own the Agentic Case Remediation product area within our Risk Applications tribe. This is a senior individual contributor role with genuine commercial accountability: you are responsible for business outcomes in your domain, not just delivery.

The product opportunity is specific and commercially significant. Compliance operations centres process enormous volumes of alerts, the vast majority of which are false positives. The centres are expensive, hard to staff, and their output is difficult to predict or scale. Through agentic remediation, 75-95% of false positives can be automatically resolved, dramatically reducing operational cost while making throughput more predictable and consistent.

This product already exists and is rolling out. It was originally built as add-on capability, proved its value quickly, and has become a successful product in its own right. The role exists because success demands dedicated senior product ownership: a PPM who can take a proven product through its next phase of growth, deepen its capabilities, and drive commercial adoption at scale.

ComplyAdvantage already has transaction monitoring, screening and risk intelligence products generating the alerts and cases that feed remediation. The agentic product sits on top of that existing infrastructure. Your job is to define where the autonomous resolution boundary moves next, build the capabilities that extend it, and demonstrate measurable ROI to buyers who care about operational cost, throughput and quality.

You will work within a dedicated squad alongside an engineering manager and engineers with AI/ML expertise. As PPM, you are the senior partner on product decisions in that squad: you own the customer requirements, the compliance context and the commercial logic. Your engineering counterpart owns architecture, model selection and implementation. You work as peers, but in Risk Apps the PPM sets the product specification.

You will operate within a structured product operating model with clear decision rights. The CPTO sets product vision; the Product Director builds the tribe-level roadmap; you translate your product area into executable plans with trackable returns. Each squad represents a significant investment, and you are expected to frame your product decisions as returns on that investment. If you have worked in organisations where product management is disciplined and commercially accountable, this will feel familiar. If you are looking for a role with full strategic autonomy and no governance framework, this is not the right fit.

• 8+ years in product management, with at least 3 years in senior IC roles owning complex B2B SaaS products
• Experience building products that involve AI/ML in production, with a practical understanding of what LLMs and agentic patterns can and cannot reliably do today. You need to understand the capabilities and limitations well enough to make sound product decisions about where autonomous resolution is viable and where it is not
• Experience with products that automate high-volume operational workflows, ideally replacing manual processes with autonomous resolution at scale. You understand the commercial logic of operational transformation and are comfortable building for buyers who are investing in efficiency
• Commercial credibility with enterprise buyers: you have engaged directly with operations leaders, understood their cost and throughput problems, and turned that into product decisions that drove revenue
• A clear-eyed understanding of trust and explainability requirements for AI-driven automation. You have thought seriously about how to build buyer confidence in autonomous decisions and how to design the progression from human-in-the-loop to full autonomy
• Demonstrable AI adoption in your own working practice: not "interested in AI" but already using it to work differently
• Experience operating within a structured product organisation where strategic direction was set above you, and delivering excellent outcomes within that framework

• Experience taking a product from early traction through to scaled commercial adoption, particularly within an existing platform company where the product started as a feature or add-on and became a standalone line
• Background in compliance operations, financial services or RegTech. Not essential, but understanding what a compliance operations centre looks like will accelerate your effectiveness
• Experience building AI products that automate decision-making in high-stakes or regulated domains, including designing the trust progression from human oversight to full autonomy
• Familiarity with LLM-based agent orchestration, retrieval-augmented generation and the practical challenges of deploying autonomous AI systems in production

• Competitive salary aligned to your skills and experience 
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best 
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve 
• Annual learning budget to drive your performance and career development  
• Company Pension Scheme 
• Company Health Care Plan 
• Travel - season ticket loan 
• Cycle to work scheme with Evans Cycles

Our mission is to empower every business to eliminate financial crime. 

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.