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IAM Access Management Analyst

United States·Fort Belvoirmid

OtherManagement Analyst

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Quick Summary

Overview

WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies.

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Good people. Dedicated People. Hard-working people.

CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.

Requirements

~1 min read

Responsibilities

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→Provide technical support to end users for computer, application, system, device, account access, and hardware-related issues
→Troubleshoot and resolve technical issues of moderate complexity involving user access, authentication, connectivity, and system functionality
→Respond to support requests via phone, E-Mail, ticketing systems, and online support tools
→Document, track, and monitor incidents and requests using applicable systems and tools
→Coordinate with internal teams and technical departments to resolve user issues and escalations
→Support identity and access management processes in accordance with DoD security policies and procedures
→Troubleshoot connectivity issues related to remote access, user authentication, and network access
→Maintain professionalism and customer service excellence while supporting users in high-pressure environments
→Follow established procedures for incident response, account provisioning, and issue escalation
→Assist with maintaining accurate documentation and knowledge base materials

Requirements

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Minimum two (2) years of experience in a customer service or technical support role
Minimum one (1) year of experience in a help desk or IT support environment
Experience supporting enterprise users in secure or regulated environments preferred
Experience working with ticketing systems and incident tracking tools preferred

Security+ CE, CySA+, SSCP, CASP+ CE, CCNA Security, CND, GSEC, GICSP, CISA, CISSP (or Associate), GCED, GCIH, CCNP Security

Requirements

~1 min read

Top-Secret

$70k - $75k, benefits, PTO, 401k+matching

Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.