Senior Application Support Specialist

• Administer and maintain business applications with deeper ownership across system behavior and configuration strategy
• Lead more complex configuration changes and cross-system adjustments
• Guide alignment between systems and evolving business processes
• Maintain and improve configuration standards and documentation

• Serve as a senior escalation point for complex or high-impact issues
• Lead investigation of issues spanning multiple systems, teams, and workflows
• Provide guidance to other support resources on troubleshooting and resolution approaches
• Ensure consistent resolution quality and communication

• Drive prioritization of SOP development based on support trends
• Ensure SOPs address root causes, not just symptoms
• Improve support processes and documentation standards
• Mentor others in creating effective, usable documentation

• Identify systemic issues and drive improvements that reduce long-term support demand
• Evaluate when configuration, process changes, or system enhancements are required
• Recommend improvements to architecture and workflows through appropriate channels
• Identify and apply automation or AI capabilities where they provide clear operational benefit

• Actively participate in new solution builds and system enhancements
• Provide input during design to ensure supportability and operational readiness
• Identify risks, gaps, and downstream support implications early
• Assist with complex testing, validation, and rollout activities
• Ensure clean transition from project delivery to operational ownership

• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience
• 3+ years of hands-on experience administering, configuring, and building on the Microsoft Power Platform
• Microsoft PL-200 (Power Platform Functional Consultant Associate) certification, or demonstrated equivalent knowledge across the full PL-200 skill set including model-driven apps, canvas apps, Power Automate, Power Pages, Dataverse, Copilot Studio, security, and solution management
• Hands-on Dataverse experience including data modeling, security roles, business units, permissions, and solution management
• Experience with Power Automate including cloud flows, expressions, error handling, and advanced connector usage across SharePoint, Lists, Teams, Outlook, and related Microsoft 365 services
• Familiarity with application lifecycle management including solution packaging, versioning, and deployment across environments

• Microsoft AI-900 (Azure AI Fundamentals) or AB-900 (Microsoft 365 Copilot and Agent Administration Fundamentals) certification
• Familiarity with Dynamics 365 Customer Service, Sales, Field Service, or Project Operations modules
• Previous software development experience
• Microsoft 365 and Entra administration familiarity, including user, group, and license management
• Basic familiarity with API consumption, including REST endpoints, authentication, and JSON
• Familiarity with source control and DevOps practices, including Azure DevOps or GitHub

• Ownership and follow-through with consistent delivery of work from intake through completion
• Social awareness, communication, and relationship-building with the ability to work effectively with internal users, technical peers, architects, leadership, and CompuNet customers
• Power Platform foundation with hands-on depth in Dataverse, security and permissions, Power Automate, and solution management
• AI-first and automation-first mindset that evaluates where AI and automation capabilities deliver better outcomes than traditional application builds
• Collaboration with systems architecture, the Dynamics 365 build team, Power BI operations, and reactive support leadership
• Written and verbal communication suitable for business users, technical peers, customers, and leadership audiences
• Commitment to ongoing certification across the Microsoft Power Platform and AI ecosystem

CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services.  Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff. 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.