Senior Property and Facilities Manager

We are currently looking to hire a Senior Property & Facilities Manager. This position is embedded with our client in San Francisco, CA. This is a rare chance to join an elite, white-glove property management team embedded directly with an ultra-high-net-worth private family in San Francisco. You will serve as the trusted operational leader responsible for the seamless stewardship of a sophisticated portfolio of premier residential properties. This is not a typical property management role. The role demands someone who operates with the discretion of a trusted confidant, the precision of a seasoned executive, and the instincts of a master problem-solver. If you thrive in a high-expectation, high-reward environment and take pride in delivering perfection quietly and consistently, this role was built for you.

JOB DESCRIPTION

The Senior Property & Facilities Manager will serve as the primary operational authority across a portfolio of distinguished residential properties in San Francisco, CA. This individual will be embedded on-site across multiple residences and will be accountable for every aspect of property performance from strategic capital planning to day-to-day maintenance excellence.

RESPONSIBILITIES

Strategic Leadership & Oversight

• Provide strategic direction and executive oversight for all residential properties in the portfolio
• Develop and implement multi-year facilities management plans aligned with the family's lifestyle, standards, and long-term goals
• Establish performance benchmarks, KPIs, and reporting frameworks to evaluate property condition and operational efficiency
• Advise ownership on capital allocation decisions, risk exposure, and property lifecycle planning

Facilities & Maintenance Management

• Architect and govern comprehensive preventative maintenance programs across all building systems (plumbing, electrical, HVAC, structural, and life safety)
• Lead the evaluation, selection, and implementation of Computerized Maintenance Management Systems (CMMS) or property management platforms
• Oversee scheduling, prioritization, and quality control of all routine and emergency maintenance activities
• Monitor building system performance and lead root-cause analysis on recurring issues to eliminate disruptions

Vendor & Contractor Relations

• Negotiate, execute, and manage vendor contracts and service-level agreements (SLAs) with contractors, specialty trades, and service providers
• Build and maintain a best-in-class vendor network across all trade disciplines; continuously evaluate performance, responsiveness, and cost-effectiveness
• Serve as the senior point of contact for all general contractor relationships on renovation and capital projects

Project & Capital Management

• Lead end-to-end oversight of renovation and capital improvement projects, including scope development, budgeting, contractor selection, and delivery
• Manage project budgets with full accountability for variance reporting and cost controls; drive value engineering without sacrificing quality or aesthetic standards
• Coordinate with legal, finance, and ownership teams on permitting, compliance, and project documentation

REQUIRED QUALIFICATIONS

• 5-10 years of progressive property or facilities management experience, ideally with high-end residential or private estate portfolios
• Demonstrated ability to manage multiple properties simultaneously across a geographically distributed portfolio
• Proven track record managing complex renovation and capital improvement projects from inception through completion
• Experience building and managing vendor networks across multiple trade disciplines
• Strong financial acumen with budget management and cost-control experience
• Proficiency with property management or CMMS platforms
• Excellent written and verbal communication skills — able to present clearly to ownership and executive stakeholders
• Ability to respond promptly to after-hours or emergency situations as needed
• Willingness to travel up to 50% across Bay Area properties
• Must be able to legally work in the country where this position is located without visa sponsorship

PREFERRED QUALIFICATIONS

• Prior experience supporting ultra-high-net-worth families, private family offices, or estate management in a luxury residential context
• Exceptional discretion and ability to maintain strict confidentiality regarding the family's privacy, activities, and estate details
• Obsessive attention to detail, you notice what others miss, and you care about getting it right
• Natural problem-solver who anticipates issues before they arise and brings solutions, not just problems
• Strong follow-through and execution, you own your commitments from start to finish
• Proven reliability, your team and principals can count on you without having to check in
• High degree of professionalism in both conduct and presentation
• Calm under pressure, adaptable, and effective in a dynamic, fast-paced private household environment

COMPENSATION & BENEFITS

• Concentric covers 100% of the premium on the PPO medical plan for employee and dependent coverage. 
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• Paid leave (vacation, sick)
• Employee Assistance Program for personal needs