Associate Cloud Identity Operations

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

The Associate Cloud Identity Operations Associate is an entry-level cybersecurity and cloud operations role within the Security Enablement, Applications, and Services team. This position is responsible for supporting the day-to-day operation of cloud identity and access management (IAM) services that protect Conga's cloud infrastructure, applications, and users.
The role will focus on identity lifecycle management, access provisioning, role-based access control (RBAC), privileged access governance, and operational support of Microsoft Entra ID (Azure AD) and cloud access management processes. Because Conga operates a multi-cloud environment, Microsoft Entra ID serves as the central identity plane governing access into a multi-cloud environment— this role supports identity operations across that broader ecosystem. Over time, the position serves as a development path into the Cloud Operations team, providing foundational expertise in cloud security, cloud platforms, and infrastructure operations. This is an excellent opportunity for an early-career cybersecurity or cloud professional looking to build deep expertise in cloud identity, access management, and security operations.

Why it’s a big deal…

This role is intentionally designed as a feeder position into Cloud Operations.
The successful candidate will gain hands-on experience with:

• Enterprise-scale cloud identity management across a multi-cloud estate
• Microsoft Entra ID administration, including its role as the central identity plane for AWS and GCP access
• Cloud security fundamentals
• Access governance and compliance
• Automation and scripting
• Cloud infrastructure operations
• Security tooling and operational processes

The candidate will be successful when they:

• Consistently meet IAM service-level objectives.
• Accurately process access requests with minimal errors.
• Independently manage standard identity operations tasks.
• Successfully support quarterly access reviews.
• Contribute automation or operational efficiency improvements.
• Demonstrate readiness for broader cloud platform responsibilities.
• Develop working knowledge of Azure cloud operations and security controls.

• Provision, modify, and deprovision user access across enterprise cloud platforms and SaaS applications.
• Process onboarding, transfers, and offboarding requests according to established security procedures.
• Maintain identity records, group memberships, and entitlement assignments.
• Support user lifecycle automation initiatives.

• Administer and support cloud user and group management, using cloud native tools.
• Support Multi-Factor Authentication (MFA) administration and troubleshooting.
• Assist with Conditional Access policy operations.
• Support Single Sign-On (SSO) integrations and access management activities.
• Support monitoring of non-human identities — app registrations, service principals, managed identities, and workload identity federation — used for cross-cloud, service-to-service authentication.
• Monitor synchronization health and investigate identity-related issues.

• Execute role-based access control (RBAC) processes.
• Assist with periodic access reviews and user entitlement certifications.
• Validate least-privilege access assignments.
• Participate in remediation of inappropriate or excessive access.
• Support Segregation of Duties (SoD) and access governance activities when required.

• Monitor IAM-related alerts and operational queues.
• Troubleshoot access, authentication, and authorization issues.
• Support privileged access management processes.
• Escalate complex technical issues to senior engineers.
• Participate in operational documentation and process improvement efforts.

• Maintain evidence for SOX, ISO 27001, and internal audit requirements.
• Assist with user access reviews and certification campaigns.
• Support documentation of IAM controls and procedures.
• Ensure access requests are properly approved and documented.

• Identify opportunities to automate repetitive identity processes.
• Contribute to operational runbooks and knowledge articles.
• Participate in cloud security and identity-related projects.
• Develop cloud platform knowledge to prepare for future transition into Cloud Operations

Bachelor's degree in one of the following areas:

• Computer Science
• Information Technology
• Cybersecurity
• Information Systems
• Engineering

Recent graduates with relevant internship or project experience are encouraged to apply.

Basic understanding of:

• Identity and Access Management (IAM)
• Cloud Native Identity Tools
• Active Directory concepts
• RBAC (Role-Based Access Control)
• MFA (Multi-Factor Authentication)
• SSO concepts and identity federation
• Cloud computing fundamentals
• Ticketing and service management processes
• Windows administration fundamentals
• AI coding and development

Exposure to:

• Major cloud environments and native cloud identity tools
• Privileged Identity Management (PIM)
• Non-human identity concepts (service principals, managed identities, workload identity federation)
• PowerShell scripting
• Security operations processes
• ITIL concepts

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. 

Success Profile

• Demonstrates strong attention to detail.
• Enjoys solving operational and technical problems.
• Understands the importance of secure access management.
• Has strong customer service and communication skills.
• Learns quickly and adapts to changing technologies.
• Can effectively manage multiple requests and priorities.
• Works well in a globally distributed team environment.
• Shows curiosity about cloud infrastructure and cybersecurity.
  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

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