Customer Success Operations Manager

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

• Partner with Customer Success leadership to define and execute the Customer Success Operations strategy
• Provide data-driven insights and recommendations to improve customer engagement, retention, and expansion

• Own the structure, quality, and usability of customer data across systems
• Ensure Salesforce and integrated systems support accurate lifecycle tracking and reporting
• Identify gaps in customer data capture and design solutions to improve visibility across the customer journey

• Administer and optimize Customer Success tools including Gainsight, Salesforce, and other CS platforms
• Evaluate and implement new technologies that improve Customer Success effectiveness and scalability
• Ensure integrations across systems enable unified customer insights

• Develop reporting and dashboards that enable leadership to track adoption, engagement, health, and retention metrics
• Analyze trends across the customer lifecycle to identify risk, growth opportunities, and operational improvements

• Support the development of digital engagement programs and lifecycle automation
• Design and manage signals and alerts that enable proactive customer engagement

• Produce executive-level reporting and business reviews highlighting key customer trends, risks, and opportunities
• Provide insights that inform strategic planning across Customer Success and the broader GTM organization

• Design scalable workflows and processes that improve Customer Success efficiency
• Partner with cross-functional teams to improve the overall customer experience across systems and processes

• 7–10+ years of experience in Customer Success Operations, Revenue Operations, or a related field
• Strong experience with Salesforce administration or architecture
• Experience with Customer Success platforms (Gainsight, Planhat, etc.)
• Experience designing customer lifecycle reporting and analytics
• Strong analytical, problem-solving, and communication skills
• Experience working cross-functionally with Customer Success, Sales, Product, and RevOps teams

• Salesforce Administrator certification
• Experience implementing or scaling Customer Success platforms
• Experience supporting digital Customer Success programs
• Experience with BI tools such as Power BI or Tableau

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

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Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

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