Connectwise3h ago

Software Consultant Specialist- Modernization

London · Tampamid

Engineering

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Quick Summary

Overview

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC.

Technical Tools

Engineering

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

• Provides support to cross-functional teams, with a high attention to detail•• Researches, analyzes, and documents findings•• May influence others within the Service & Support team through the explanation of facts, policies, and practices•• Coordinates all aspects of project implementation, working closely with the client and internal project team•• Assists and trains clients on ConnectWise solutions to solve for their needs•• Manages the workflow/timeline with client start date, while continually updating notes•• Trains on selected products, services, processes, and procedures•• Monitors projects implementation plan in accordance with contract agreement to meet client expectation•• Conducts kick-off meetings with new clients to review expectations, project implementation timeline, and plan milestones or deliverables•• Effectively communicates to clients on project status•• Maintains key performance indicators and metrics provided by management•• Assists with coaching/mentoring colleagues on products, processes, and industry•• Engages in ongoing product cross-training as identified