Card Fraud Specialist

Remotemid

Other

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Quick Summary

Overview

Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans.

Key Responsibilities

Receives and analyzes fraud and non-fraud card disputes from members and employees and determines appropriate resolutions. Complete daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E…

Technical Tools

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Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

About the Role

~1 min read

Our Card Fraud Specialist is responsible for a variety of activities such as initiating card disputes, processing reports, and working claims to ensure compliance with Regulation E. This position not only serves as a subject matter expert in card fraud, they will also assist members and employees of Connexus over the phone to provide guidance, support, and investigate claims. If you have a hunger to learn, a desire to help others, and thrive in change, join our team for the opportunity to be your personal and professional best.

Responsibilities

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Receives and analyzes fraud and non-fraud card disputes from members and employees and determines appropriate resolutions.
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Complete daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Credit Union policy.
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Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary.
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Answer incoming member and department phone calls to resolve and investigate debit card fraud claims.
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Review and work daily Velera reports to ensure proper tracking of case status while ensuring applicable follow-ups are completed and notices are sent.
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Initiate outbound member calls to review submitted cases and gather additional documentation as needed.
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Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Card Fraud Manager or Card Fraud Analyst.

Requirements

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This position is Remote.
1+ years related experience is Required.
Experience in financial institutions is Required.
Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.
Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.
Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.
Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.