Transit Field Supervisor

This safety sensitive (SS) position is responsible for the daily activities and supervision of the Operations Section of the Transit Department

1. Supervises, monitors, and evaluates the Operations Staff and the overall daily activity of the Sections of GOJO. This duty is performed daily.

2. Schedules daily assignments and monitors accumulation of hours worked. This duty is performed daily.

3. Investigates customer complaints and recommends appropriate actions. This duty is performed weekly.

4. Performs as the GOJO Safety Officer. This duty is performed daily.

5. Conducts on-time performance checks and ride checks with all bus operators. This duty is performed weekly.

6. Trains, evaluates, and counsels Operations Staff; prepares Operations Staff performance reviews. This duty is performed daily.

7. Resolves grievances when they occur; issues discipline when required. This duty is performed as needed.

8. Ensures proper maintenance of bus stop signs, shelters, and other transit equipment. This duty is performed daily.

9. Conducts drivers meetings regularly. This duty is performed weekly.

10. Assists with the planning, development, and evaluation of routes and schedules. This duty is performed weekly.

11. Assists at the scene of accidents and incidents. This duty is performed as needed.

12. Assists with driving, scheduling, and dispatching as needed. This duty is performed as needed.

13. Conducts street supervision of fixed route and paratransit services. This duty is performed weekly.

14. Adhere to all safety guidelines and report any unsafe condition to my supervisor. This duty is performed as needed.

15. Operating a city vehicle is required for the essential functions.

16. Other related duties as assigned.

17. Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 4 years related experience and/or training, and 19 to 23 months related management experience, or equivalent combination of education and experience.

Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Arkansas Commercial Drivers License (Class B-P endorsement)

Not indicated.

Intermediate: Word Processing/Typing

Basic: 10-Key, Accounting, Alphanumeric Data Entry, Contact Management, Human Resources Systems, Presentation/PowerPoint, Spreadsheet

Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor.

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of small organizational component and the organization's clientele.

Very close mental demand. Operations requiring very close and continuous attention for control of operations which require a high degree of coordination or immediate response. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a large group (16-25) of employees who are engaged in similar activities.

Supervises the following departments:

Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization.The total value for the above would range from $150,000 to $1,000,000.

Probable errors would normally not be detected in succeeding operations and could possibly affect organization-patron relationship, involve re-work, or additional expenditures in order to properly resolve the error. The possibility of such errors would occur quite frequently in performance of the job. May also cause inaccuracies or incomplete information that would be used in other segments of the organization as a basis for making subsequent decisions, plans, or actions.

Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid to upper-level managerial oversight.

The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, and savings from new techniques or reduction in manpower.

Very small. Job creates a monetary impact for the organization up to an annual level of $100,000.

Modest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others.

Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs.

Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)

Outside working environment, wherein there are disagreeable working conditions part of the time.

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is continuously exposed to outdoor weather conditions; frequently exposed to work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals; and occasionally exposed to wet or humid conditions, risk of electrical shock. The noise level in the work environment is usually loud.

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Moderate diversity, moderately physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee.

While performing the functions of this job, the employee is continuously required to talk or hear, taste or smell; regularly required to stand, walk, sit; and frequently required to use hands to finger, handle, or feel; occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 25 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

Not indicated.