IT Systems Administrator Supervisor

POSITION SUMMARY

The IT Systems Administrator Supervisor will be responsible for managing the IT team to resolve incoming user support requests regarding hardware, software, networking, and other computer-related technologies.

PAY TRANSPARENCY/COMPENSATION 

$70,304 Annually

RESPONSIBILITIES

• Manages and supervises the daily functions of the projects IT team
• Ensures all user accounts and groups are maintained and updated on the project
• Ensures project’s computers, servers, and network devices are setup and configured correctly and maintained
• Ensures current and new Windows Workstations are configured, managed, and maintained as needed
• Updates, manages, and trains personnel on the projects CMMS (Shopfax) system
• Runs projects CMMS (Shopfax) reports as required
• Ensures all project sites receive IT support with, computers, monitors, printers, and CMMS (Shopfax)
• Maintains accountability and ordering of computer hardware and software inventory
• Reconcile and distribute IT vendor invoices

• Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 6:30 am to 2:30 pm, however some extended or weekend hours may be required. 

• Other duties as assigned by the Projects Director and/or Project Manager

• Bachelor's degree in related field of work preferred
• Five years of Project/Program IT support experience required
• CMMS (Shopfax) system experience preferred
• Ability to test software and hardware to evaluate ease of use and whether product will aid user in performing work
• Technical support experience:
  • Microsoft Office Suite 365
  • Microsoft Windows 2022 Server
  • Microsoft Active Directory
  • Microsoft Exchange
• Effective oral and written communication skills with all levels of the organization
• Strong organizational skills with the ability to manage time and multiple priorities to completion
• Problem solving skills with an analytical thought process
• Ability to adapt to a rapidly changing environment

• May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.