Compliance Operations – Sales Support Coordinator (Preferably French or German speaker)

Convera is seeking a Compliance Operations – Sales Support Coordinator (Preferably French or German speaker). In this role, you will support Go-To-Market teams throughout client onboarding and reaccreditation activities by guiding the completion of application packages, ensuring compliance with regulatory requirements, and facilitating the accurate submission of client information through internal systems. You will act as a key liaison between clients, sales teams, and KYC functions to support efficient account setup, maintenance, and ongoing compliance adherence. The role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities while delivering accurate, timely, and customer-focused outcomes. You will also collaborate with cross-functional teams to ensure a seamless onboarding experience and maintain high standards of compliance and operational excellence. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm.

• Supporting Go-To-Market teams during client onboarding and reaccreditation activities.
• Guiding application package completion and ensuring the accurate and timely submission of client information.
• Supporting account setup, maintenance, periodic reviews, and KYC documentation processes.
• Acting as a liaison between clients, Sales, Compliance, Operations, and KYC teams.
• Ensuring compliance with regulatory requirements, internal policies, and procedures.
• Resolving onboarding and documentation-related issues while maintaining high service standards.
• Contributing to process improvements and delivering a seamless client experience.

• Strong attention to detail with a focus on accuracy and compliance.
• Client-centric mindset with effective stakeholder engagement skills.
• Initiative and commitment to overcome challenges and achieve targets.
• Flexible and proactive working approach.
• Ability to work effectively both independently and within a team environment.
• Excellent written and verbal English language communication skills, including explaining complex or regulated information clearly.

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.