Customer Support Associate

Convera is seeking a Customer Support Associate. In this role you will provide internal support to the sales/operations group; may act as a liaison to client. Main responsibilities may include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding and knowledge of the transaction process, risk management rules and policies, and other industry specific policy and procedures to support essential responsibilities. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 11 am – 7.30 pm.