ATM Service Technician - Idaho Falls or Pocatello, ID

United States·Idaho Fallsmid

Service TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

As an ATM Service Technician, you’ll play a key role in ensuring that our banking clients' ATM systems are running smoothly. This role focuses on second-line maintenance, repair,

Technical Tools

Service TechnicianSkilled Trades & Field Services

Cook Solutions Group is seeking a Full-Time ATM Service Technician to support our operations in Idaho Falls/Pocatello, ID areas. If you’re a detail-oriented troubleshooter with a knack for technology, great communication skills, and a commitment to top-tier customer service, this could be your next great move.

At Cook, we live by our “We Make It Happen!” culture delivering high-quality service with a positive attitude and a team-first mindset.

Responsibilities

~1 min read

As an ATM Service Technician, you’ll play a key role in ensuring that our banking clients' ATM systems are running smoothly. This role focuses on second-line maintenance, repair, and diagnostics on a variety of ATM hardware and software systems.

→Install and maintain ATM products from multiple manufacturers
→Troubleshoot and repair mechanical/electronic ATM components
→Perform software reloads, preventative maintenance, and cleanings
→Coordinate and prioritize daily service calls
→Communicate effectively with customers and internal teams
→Keep detailed service reports and documentation
→Maintain spare parts inventory
→Occasionally handle ATM cash access situations under strict protocols
→Support fellow technicians and learn new systems, including security hardware

High School Diploma or GED
2–5 years of technical service, electronics, or ATM repair experience
Strong troubleshooting and time management skills
NCR Certification a plus, but not required
Excellent customer service mindset
Willingness to train on advanced systems, including security equipment
Valid driver’s license and a clean driving record
Physical ability to lift/move up to 50 lbs regularly and up to 100 lbs occasionally

What We Offer

~2 min read

✓Award-Winning Company Culture – Named one of the 100 Best Companies to Work For

✓Hands-On Technical Role – Work with a wide variety of banking and security tech

✓Career Growth – Training, certifications, and opportunities to advance

✓Team-Oriented Environment – Supportive leadership and peer network

✓Competitive Pay & Benefits – Industry-competitive compensation and tools to succeed

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.