AV Support Engineer

Since 1990, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.

Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

COOK SYSTEMS has an immediate need for an AV Support Engineer

AV Support Engineer
Memphis, TN (onsite/Hybrid-3 days per week)
6 months plus

Provides operational support for Audio-Visual (AV) systems used across conference rooms, meeting spaces, events, and business functions. Responsible for maintaining, troubleshooting, and supporting AV hardware, software, and integrated technologies to ensure reliable service and an excellent user experience. Supports AV lifecycle management through equipment tracking, refresh planning, standards documentation, and historical reporting.
 
ESSENTIAL JOB FUNCTIONS:
Provide Tier 2/3 support for AV incidents, service requests, and system issues. Monitor, maintain, and troubleshoot AV equipment, control systems, conferencing technologies, and integrated solutions.
Install, configure, and support AV hardware, software, and peripheral devices.
Support conference rooms, meeting spaces, executive events, and special technology requests.
Perform software, firmware, and system updates in accordance with established maintenance schedules.
Assist with AV system deployments, upgrades, migrations, and hardware refresh initiatives.
Maintain AV asset inventory, technology standards, room profiles, and lifecycle documentation.
Track equipment age, supportability, warranty status, refresh history, and technology roadmaps.
Provide historical analysis and reporting on AV equipment upgrades, refresh activities, and standards compliance to support annual planning and budgeting. Support the execution of the AV refresh calendar and annual lifecycle management process.
Work with internal IT teams, vendors, and third-party integrators to support implementations and resolve technical issues.
Document configurations, procedures, troubleshooting steps, operational standards, and support activities.
Analyze recurring issues and recommend improvements to enhance system reliability and user experience.
Participate in change management, testing, validation, and implementation activities.
 
REQUIREMENTS:
3+ years’ experience
Enterprise AV Systems Support & Troubleshooting Experience supporting, maintaining, and troubleshooting enterprise AV technologies, conferencing systems, control platforms, and integrated room solutions.
AV Lifecycle & Asset Management Experience maintaining AV asset inventories, tracking equipment lifecycle and refresh schedules, documenting upgrades, and supporting technology standardization efforts.
AV Infrastructure & Integrations Working knowledge of AV hardware, software, Windows/Mac environments, networking fundamentals (LAN/WLAN/WAN), and third-party AV vendor integrations

• Workplace Setting: Hybrid #LI-Hybrid
• Job Type: Contract
• Seniority Level: Mid-Senior Level
• Job Function: Information Technology