Client Technologies Technician

United States·Tallahasseemid

OtherTechnician

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Quick Summary

Key Responsibilities

Configure and install software on desktops and laptops for IT users. Assist in the installation and rollout of new software packages and desktop hardware upgrades.

Requirements Summary

Associate's or Bachelor's Degree, technical institute degree/certificate, or equivalent work experience. 0 to 1 year of IT work experience,

Technical Tools

OtherTechnician

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Responsibilities

~1 min read

→Configure and install software on desktops and laptops for IT users.
→Assist in the installation and rollout of new software packages and desktop hardware upgrades.
→Maintain desktop software and hardware; support mobile workforce needs.
→Provide Tier 2 support for basic software and hardware issues related to end-user computing and desktop-based LAN systems.
→Troubleshoot problems using provided scripts and checklists, escalating to Tier 3 support when needed.
→Document problems and resolutions for future reference.
→Participate in the testing and evaluation of new desktop packages and implement prototypes.
→Deliver end-user training as necessary.
→Coordinate with project teams and follow documented procedures and checklists.

Requirements

~1 min read

Associate's or Bachelor's Degree, technical institute degree/certificate, or equivalent work experience.
0 to 1 year of IT work experience, with a working knowledge of basic hardware and software products and troubleshooting skills.
Strong customer service skills are essential.
Ability to function independently under the direction of a senior technician or supervisor/manager.
Experience in maintaining and supporting client products, peripherals, network, and handling physical moves is a plus.
Excellent problem-solving skills and attention to detail.

#Ll-Onsite

What We Offer

~2 min read

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

✓Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.

✓Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.

✓Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.

✓Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.

✓Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.