Customer Experience Specialist

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

We are looking for a Customer Experience Specialist with experience in customer support who wants to improve our clients' experience and leave a mark on their lives.

The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You’ll be part of an exciting, growing team designed to take our support to the next level.

Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time, you'll be handling different cases that require time-sensitive responses. Always being on and having a customer-obsessed attitude are critical to achieving the best results in this role.

• →Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction
• →Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly
• →Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
• →Escalate critical cases and exceptions to CX Supervisor for proper follow-up.
• →Process orders, forms, applications, and general subscription requests
• →Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

• You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.
• You have an outstanding level of English (oral and written) and effective communication skills
• You are customer-centric and love helping people
• You are very organized, even under pressure
• You have a positive attitude, great people skills,and supportive and you are willing to go the extra mile for a team member
• Your North Stars are Quality and Empathy
• If you have knowledge of nutritional information and fine dining, we would love to speak with you!

• Multiple schedules available
• Availability to work on Public Holidays (you’ll be paid double your normal daily rate)
• Hybrid Model - You will be required to attend our office on demand, but keep in mind that the position is mainly remote.

• Application review - Please submit your English version resume
• Preliminary Assessment on Canditech.
• Take-home Test on Canditech.
• Hiring Manager Interview
• Reference Check
• Offer