Provider Relations Manager- CHS IPA

The Provider Relations Manager plays a key role in supporting the contracting and credentialing operations of CHS IPA. This position partners closely with Business Development Managers and other internal teams to ensure timely onboarding, compliance, and engagement of network providers. The coordinator serves as a vital liaison between COPE Health Solutions and its provider community, helping to strengthen relationships and ensure operational excellence across the IPA network.

• Develop and maintain strong relationships with physicians, medical groups, hospitals, ancillary providers, and practice administrators.
• Serve as the primary point of contact for participating providers regarding contracting, onboarding, operational support, and ongoing provider relations.
• Conduct regular provider visits to strengthen relationships, educate providers on CHS IPA initiatives, and identify opportunities for improvement.
• Promote provider engagement and participation in value-based care initiatives, quality programs, and organizational objectives.
• Coordinate provider orientations, educational meetings, and communication initiatives.

• Maintain provider recruitment, contracting, credentialing, and onboarding reports.
• Develop dashboards and reports within Salesforce to monitor:
• Contracting pipeline
• Credentialing status
• Provider onboarding
• Network growth
• Provider engagement
• Network adequacy
• Identify workflow bottlenecks and recommend operational improvements.
• Contracting & Provider Support
• Partner with Business Development Managers to support provider recruitment and contracting efforts.
• Prepare, assemble, distribute, and track provider participation agreements and contract packets.
• Monitor contract execution and follow up on outstanding agreements.
• Coordinate provider signatures and ensure contracts are executed timely.
• Maintain accurate contracting records within Salesforce and other internal systems.
• Track contract effective dates, renewals, amendments, and terminations.

• Review all credentialing submissions for completeness (e.g., licenses, DEA, malpractice insurance, board certifications, CAQH attestation).
• Proactively outreach to providers/practice staff to obtain missing or expired documents.
• Liaise with ProSource MSO to submit credentialing packets and resolve deficiencies.
• Track credentialing and recredentialing timelines, ensuring compliance with payer and regulatory standards.
• Maintain organized digital records within Salesforce/CRM or shared systems.
• Provider Communication & Relationship Management
• Serve as a first-line contact for provider inquiries related to contracting and credentialing.
• Support scheduling of provider recruitment meetings and orientations.
• Coordinate logistics for provider information sessions, community meetings, and trainings.
• Deliver excellent customer service to enhance provider satisfaction and engagement.

• Enter and update provider demographic, contract, and credentialing data in CRM/roster systems.
• Generate weekly/monthly reports on contract pipeline, credentialing status, and onboarding progress.
• Flag potential delays or risks in contracting/credentialing workflows for BDM and leadership review.
• Ensure accuracy of provider data for network adequacy reporting and payer submissions.
• Compliance & Quality Assurance
• Monitor expirables (licenses, DEA, malpractice, etc.) and send reminders ahead of deadlines.
• Ensure all provider records comply with internal policies, payer requirements, and audit standards.
• Support internal and external audits by providing documentation and status updates.
• Cross-Functional Collaboration
• Work closely with Business Development, Credentialing, Operations, Network Management, Compliance, Quality, and ProSource MSO.
• Assist with implementation of provider initiatives and organizational projects.
• Participate in health plan meetings, provider advisory meetings, and operational workgroups.
• Support strategic initiatives related to network expansion and value-based care.
• Provider Issue Resolution
• Respond to provider questions regarding contracting, credentialing, claims routing, provider portals, operational workflows, and participation requirements.
• Research and resolve provider issues by collaborating with internal departments and delegated vendors.
• Escalate complex operational or contractual issues to leadership when appropriate.
• Monitor provider satisfaction and recommend process improvements.

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field preferred.
• Five (5) or more years of experience in provider relations, provider network management, managed care, IPA/MSO operations, provider contracting, or credentialing.
• Experience working with delegated provider networks, health plans, IPAs, MSOs, or medical groups preferred.
• Working knowledge of CMS, NCQA, DHCS, Medicare Advantage, Medi-Cal, commercial managed care, and delegated model operations.
• Experience using Salesforce or similar CRM platform strongly preferred.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.