Production Engineer, Support tooling (Tooling and Frameworks)

The Senior Production Engineering team sits at the heart of CoreWeave’s reliability efforts. In this role, you’ll partner closely with our Support/CX teams to build, operate, and evolve internal tooling that enables a “Direct‑to‑Expert” support model at scale. You’ll define and ship AI‑assisted workflows, self‑service diagnostics, and platform integrations that reduce time‑to‑resolution and improve customer experience across our cloud.

• →Design, build, and own support-facing tools for case triage, intelligent routing, and expert engagement, integrating with incident and change management workflows.
• →Develop AI‑powered assistants and automations that accelerate root‑cause discovery, knowledge retrieval, and resolution quality.
• →Create and maintain dashboards, alerts, and signals that surface tooling issues early; integrate observability into new tooling to reduce MTTR.
• →Build self-service and guided diagnostics that empower Support/CX to resolve common issues and collect high‑quality context for escalations.
• →Codify reliability and support practices into services, APIs, and Kubernetes-native controllers/operators where appropriate.
• →Partner with engineering leadership and internal stakeholders to prioritize roadmap initiatives, land adoption, and measure business impact.
• →Participate in an on‑call rotation for the tooling you own.

• 4+ years of software or infrastructure engineering experience building and operating production services.
• Proficiency in Go or Python (or equivalent experience).
• Strong fundamentals in Linux, containers, and Kubernetes; comfortable debugging in distributed systems.
• Experience with observability (metrics/logs/traces) and using data to improve reliability and support outcomes.
• Demonstrated experience with incident management and steady‑state operational excellence (e.g., progressive delivery, testing strategies, error budgets, fault‑tolerant design).
• Comfort collaborating with multiple stakeholders (Support/CX, Product, SRE, and service owners).

• Experience integrating or building support/operations tooling (e.g., ticketing/incident systems, status page, knowledge management, chat/alerting integrations).
• Experience automating manual workflows and stitching together productivity platforms.
• Familiarity with AI/ML tooling for retrieval, summarization, or copilot‑style assistance.
• Experience codifying operational practices into Kubernetes controllers, operators, or platform services.

We value diverse experiences. Even if you don’t match every bullet, we’d still love to hear from you—especially if you’re excited about reliability tooling, customer experience, and partnering across teams to make CoreWeave better every day.

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

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CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.

This position requires access to export controlled information.  To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency.  CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.