French + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

We’re looking for sharp, empathetic, and detail-driven individuals to join our new team - where hospitality meets technology.

As a Customer Care Specialist, you’ll be the heart and soul of guest experiences. Whether it’s solving booking issues, assisting with access and amenities, or just making someone’s day better - you’ll be the human touch in a tech-powered service.

Here's how:

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  Delivering 5-star service across email, chat, and phone, using a friendly and professional tone.

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  Troubleshooting issues related to bookings, billing, access, and apartment amenities.

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  Dig deep into problems, using your detail-oriented mindset to investigate and resolve complex queries.

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  Documenting guest interactions and sharing feedback to help us continuously improve.

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  Collaborating with our operations, product, and housekeeping teams to solve issues and elevate the guest journey.

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  Acting as the voice of the customer—sharing insights to shape better services and smoother stays.

• Language skills: Fluent in French (C1) and proficient in English (B2 or higher)—both written and spoken.

• Customer support experience: Minimum 1 year in a multichannel environment.

• Empathy & communication: You're compassionate, a great communicator, and can put yourself in others' shoes.

• Inquisitive, problem-solving mindset: Curious, analytical, and not afraid to explore multiple angles to find the best solution.

• Tech-savvy: You're comfortable using multiple software tools simultaneously, including different CRMs and ticketing systems. You master new tools with ease.

• Startup mentality: You understand that running an innovative, customer-driven product means embarking on a journey of constant change. You are willing to keep up with the learning and advance in your role every day.

• Interest in sustainability and tech: You care about moving the planet into a greener future through the power of smart home solutions.
  

• An employer that cares about your work experience

• An option to work from the comfort of home

• Work hours: 10 AM – 6PM and 2 PM – 10 PM, Mon-Sun

• A stable and competitive income

• Additional vacation days based on tenure

• An opportunity to grow and develop in your career

• MultiSport membership option (currently in Croatia only due to program availability)

• A truly great team by your side with a transparent and open work culture
  

Sounds good? We can't wait to meet you!