Team Lead

What We Need Corpay is currently looking to hire a Team Lead. This position falls under our Lodging line of business and is located in Schaumburg, IL. In this role, you will be responsible for overseeing Reservation Specialists during an assigned shift, ensuring all scheduled tasks and operational functions are completed accurately, on time, and in accordance with defined procedures. You will train, coach, and mentor team members to ensure productivity and service level agreements (SLAs) are consistently met or exceeded. This role requires strong leadership and interpersonal skills, along with the ability to perform in a fast-paced, high-pressure environment. You will report directly to the Senior Supervisor and regularly collaborate with supporting teams and departments. How We Work As a Team Lead, Corpay will set you up for success by providing: Assigned workspace in the Schaumburg, IL office Company-issued equipment Role-specific training Role Responsibilities The responsibilities of the role will include: Assigning shift activities to Reservation Specialists Ensuring Reservation Specialists understand and acknowledge assigned tasks Maintaining and updating team schedules/rosters to reflect deviations and approved changes Acting as the primary liaison between client duty managers and Reservation Specialists Working closely with clients to meet operational requirements Communicating with internal departments and management to resolve issues and expedite work Ensuring alignment and clarity before communicating instructions or information to team members Maintaining a positive, respectful, and professional team environment Reporting incidents formally and professionally to leadership and/or HR Leading shift resources efficiently to balance workloads and adjust priorities as needed Monitoring and reporting agent attendance, punctuality, breaks, and policy adherence Ensuring all agents have access to required tools, systems, and resources per SOPs Utilizing tools and technology to process, track, and report transactions Performing all Reservation Specialist duties as needed, including: Booking and updating hotel accommodations Last-minute hotel sourcing Rate negotiations Communicating with hotels and ground transportation vendors via phone and email Accurately documenting reservation data, approvals, and background information Supporting Reservation Specialists with real-time guidance during shifts Executing hotel crew relocations and communicating with stakeholders Completing routine Team Lead reporting and agent assignments Monitoring team performance for evaluations, quality assurance, and training purposes Providing ongoing constructive and positive feedback to team members Maintaining performance and core competency standards Advising leadership on opportunities for improvement with discretion and professionalism Adhering to all Corpay policies, rules, and regulations Assisting with special projects and additional tasks as assigned Qualifications & Skills High School Diploma or GED required Minimum 2+ years’ experience in a call center environment Minimum 1+ year experience overseeing or leading a team Previous supervisory experience required (if not a TA Connections employee) Airline industry call center experience preferred Strong understanding of call center technology and client relationship best practices Excellent verbal and written communication skills with strong attention to detail Strong organizational, analytical, and problem-solving abilities Ability to interact professionally with clients and partners via phone and electronic channels Strong interpersonal and relationship-building skills Ability to coach, manage, and provide feedback effectively Flexibility to adapt to changing schedules and customer needs Proficient internet research skills Experience with SABRE preferred Ability to manage multiple priorities in a high-volume environment Proficiency in Microsoft Office (Word, Excel, PowerPoint); MS Project preferred Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401(k) plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO including holidays, vacation, sick, personal, and volunteer time Employee discounts (wireless, gym memberships, car rentals, and more) Philanthropic support at local and national levels Inclusive and engaging culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. Pay Transparency This salary range is provided for Illnios which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $17-$18 an hour. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.