Order Management Analyst

GROWING WHAT MATTERS STARTS WITH YOU As the world’s only major agriscience company completely dedicated to agriculture, we’re building a culture that stays curious, thinks differently, acts boldly, and takes a stand on what’s right for our customers, our co-workers, our partners and our planet. We know we’ve got big challenges to solve - we hope you'll be part of the solution. Working at Corteva connects you with more than 20,000 colleagues united by a shared vision to grow what matters. We offer career opportunities across more than 140 world-class R&D facilities and in more than 130 countries. We’re hiring for Order Management Analyst to join our CSCI team! Learn how you can be our voice in the conversation about the future of agriculture. You Will Be Part of Growing Team CSCI (Customer Support Corteva India) is a Global team tasked with supporting Customer Support processing requests across various regions. Our team is comprised of members supporting and providing support to business across from various regions. The role will be performed within the frame of Corteva’ s Brand values: Job responsibilities * Expertise in SAP Order Management Transactions & Documentation * Understands the Sales order to cash process as well as the systems and processes that support it. * Process standard and some complex sales orders require deep process and system knowledge, escalate issues as required. * Experience in imports and exports process will be added advantage. * Develops expertise to undertake transactional process steps in assigned process specialist roles. * Help facilitate, analyse and resolve (i.e., troubleshoot) customer issues. * Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers * Process customer order with a sense of urgency, positivity and empathy while taking accountability for the transactions. * Participates in team development activities including on the job trainings. * Supports implementation of continuous improvement projects. Location: Corteva Global Service Center, Hyderabad, India To Grow What Matters, You Will Need: * Bachelor’s Degree (preferably in Commerce) * 5-7 years of work experience in Domestic & International Order Management * Excellent verbal and written communication skills in English. * Good Commercial & SAP knowledge in OTC module * MS Skills * Ability to build relationships with clients, consumers and co-workers in a diverse culture. * Strong desire and passion to help people * Accuracy & Speed Who Are We Looking For? * Curious, bold thinkers who want to grow their careers and be part of a winning team. * Market shaping individuals who want to transform the agriculture industry to meet the world’s growing need for food. * Collaborators who thrive in a diverse, inclusive work environment * Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader. GROWING WHAT MATTERS STARTS WITH YOU… WHAT CAN WE OFFER TO HELP YOU GROW? * Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time. * Challenging work assignments that grow your skills, capabilities and experiences. * Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered. * Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives. * Opportunity to strengthen your professional network through valuable relationships. * Support for the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary. * Performance driven culture with a strong focus on speed, accountability and agility.