Senior Director, Global IT

• Lead global IT operations and service delivery, ensuring resilient, scalable, and high-performing services that enable the organization's mission and growth.
• Establish and govern the IT service management operating model, including ITIL-aligned practices for incident, problem, and change management, driving continuous improvement and operational maturity.
• Own enterprise service performance, setting service level strategies and ensuring services consistently meet or exceed business expectations.
• Define and govern the global service catalog, ensuring clarity of service ownership, accountability and alignment with business needs.
• Ensure high availability of critical IT services through effective availability management and disaster recovery planning.
• Lead enterprise capacity planning and forecasting to ensure infrastructure can scale efficiently with business growth.
• Partner with senior IT and business leaders to align service delivery priorities with organizational strategy.

• Own the global infrastructure strategy and governance, ensuring alignment with organizational objectives, risk posture, and long-term technology direction.
• Lead infrastructure projects, including network upgrades, system installations, and migrations, ensuring they are completed on time and within budget.
• Lead enterprise technology strategy and delivery, including the responsible adoption of AI to improve productivity, decision-making, service delivery, and operational resilience. This leader will establish governance, security, and ethical guardrails for AI while partnering across functions to identify high-impact use cases and ensure measurable outcomes.
• Guide prioritization and funding of infrastructure initiatives, ensuring value, scalability, and sustainability.
• Provide leadership for network, systems, and platform architecture, ensuring reliability, security, and performance at scale.
• Manage systems software, ensuring that all software components are properly configured, maintained, and updated in line with industry's best practices.
• Ensure infrastructure security by implementing robust security operations and best practices, protecting the organization's systems and data from threats.
• Collaborate with the security teams to ensure that infrastructure projects and operations comply with security standards, regulatory requirements, and organizational policies.

• Lead a globally distributed IT Infrastructure and Operations organization, including helpdesk, managers, senior engineers, and external partners.
• Set clear vision, goals, and performance expectations for the team, ensuring alignment with organizational priorities and service delivery objectives.
• Build a high performing team by coaching, supporting succession planning, and developing future leaders.
• Establish a culture of accountability, continuous improvement, and operational excellence across all IT operations functions.
• Champion best practices in incident management, problem resolution, and service management, empowering teams to resolve issues efficiently.
• Foster an inclusive, engaged, and resilient team environment, supporting employee growth, retention, and wellbeing.
• Manage vendor and partner relationships as extensions of the team, ensuring performance standards, accountability, and value delivery.

Supervisory:

• Director, Business Systems & Data
• Network & Systems Manager
• Senior Infrastructure Engineer
• Service Desk Manager
• IT Technical Support (2)

• Bachelor's degree in Information Systems, Computer Science, or a related field and 10 or more years of progressively responsible IT leadership experience; or the equivalent combination of education and/or experience.
• At least 7 years of experience supervising IT professionals, including leading teams across multiple locations.
• Experience leading or maturing IT service management practices in complex organizational environments.
• Experience overseeing enterprise systems, such as ERP platforms (e.g., Sage Intacct) and CRM systems (e.g., Salesforce).
• Familiarity with ITIL principles is expected; formal certification is preferred.
• Proficiency in collaboration platforms such as Microsoft 365 and SharePoint.
• Proficiency in managing networks, systems, and cloud services.
• Strong knowledge of network protocols (TCP/IP, BGP, OSPF, MPLS).
• Experience with network hardware (routers, switches, firewalls).
• Proficiency in network security principles and practices.
• Extensive experience with Windows and Linux server environments.
• Familiarity with storage systems (SAN, NAS).
• Experience with virtualization (VMware, Hyper-V) and cloud technologies (AWS, Azure).
• Excellent communication and interpersonal skills.
• Ability to manage budgets and vendor relationships effectively.
• Strong leadership, project management, strategic planning and problem-solving abilities.
• Certifications in relevant technologies (e.g., Cisco, Microsoft, AWS) are highly desirable.
• Relevant certifications in virtualization or cloud technologies.

• The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc.
• The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval.

Working Conditions, Travel and Environment

• Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required.  The employee must be available to work outside normal office hours or weekends as required.
• This position must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in different locations, the employee may be exposed to precarious settings under high-security risks and/or very basic living conditions and outside weather conditions, as well as to infectious diseases.
• If applicable, must have authorization to work in the country of assignment.

As a member of the Corus Family, each employee is expected to:

• Foster a work environment where everyone feels valued and included.
• Support employees' evaluation and promotion processes based on skills and performance.
• Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.
• Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.
• Adhere to the Organizational Core Values.

Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws.