AI Business Transformation & Design Strategist - 11396

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Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The AI Business Transformation & Design Strategist is the primary visionary for Coupa’s most strategic AI-led engagements. You are responsible for setting the "North Star" for how a customer’s procurement and finance organization will evolve from human-led manual tasks to Agentic-led orchestration.

You are a process architect who thinks in "intents" and "outcomes." You will partner with C-suite stakeholders to identify high-impact workflows where Agentic AI can be deployed, creating the strategic blueprint that the Agentic Architects and Enterprise Solution Managers will then build into reality

AI Opportunity Mapping: Lead workshops to deconstruct legacy procurement workflows and identify where Coupa Agents (native or custom) can drive the highest ROI.

Agentic Deployment Strategy: Help clients determine the "where" and "how" of agent deployment, deciding which processes should be fully autonomous vs. human-in-the-loop.

Target Operating Model Design: Define the future-state metrics (KPIs) that the AI transformation must achieve, ensuring they align with board-level goals.

Maturity Audit: Evaluate the customer’s AI Readiness across three lenses: Culture (willingness to trust agents), Data (is the intelligence layer fueled correctly?), and Process (is the workflow "agent-ready"?).

Blocker Mitigation: Identify internal policy or workforce hurdles early and partner with leadership to dismantle them.

Organizational Change (OCM): Advise on workforce shifts, including the creation of AI Centers of Excellence (COE) and the retraining of staff to manage an "AI Workforce."

Policy Transformation: Guide customers on updating internal governance to allow for autonomous agent actions (e.g., automated contract redlining or tail-spend negotiation).

Architect Collaboration: Act as the "Tone Setter" for the technical team. You define the Vision; the Agentic Architect defines the Build.

Roadmap Integration: Bridge the gap between the customer’s long-term transformation goals and the Coupa Product Roadmap to ensure the client is always ahead of the curve.

Agentic AI Expertise: Deep understanding of the GenAI and Agentic AI landscape (LLMs, RAG, autonomous agents). You must understand what agents can and cannot do today.

Procurement/Finance Domain: Professional fluency in Source-to-Pay (S2P) processes. You need to understand the "Legacy" pain points to architect the "Agentic" solution.

Executive Presence: Possess the dual-fluency to secure C-Suite buy-in on AI vision while simultaneously collaborating with functional leads to map that vision to day-to-day S2P workflows.

Proven Digital Transformation Leadership: 10+ years of experience leading large-scale, cross-functional digital transformation initiatives at the Enterprise level.

Coupa Experience: Previous experience with the Coupa platform is a plus, but we value Agent-First Thinking above platform familiarity.

Consulting Pedigree: Experience in Tier-1 management consulting or leading massive digital transformation projects.

Referenceability: Leading the client through the "25 Compose Engagements" to a state of strong, public advocacy.

Agent Density: Increasing the number of active, high-value agents deployed within a client’s ecosystem.

Executive Impact: Delivery of the Executive Impact Report that proves a measurable shift in operational efficiency.