Customer Value Director - 11323

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

 

Customer Value Managers represent the primary point of contact for customers for ensuring value realization and overall program success. As such, they provide three critical functions:
Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
Provide communication to customers regarding Coupa, new product capabilities and other critical information.
Provide a consistent point of contact for customers into other needed Coupa functions and resources.

Specific goals centre on
Customer value realization
Customer advocacy
Support Account Executives with customer renewals and growth of annual contract value.
Customer product adoption and utilization
Customer solution expansion

Lead customer value metrics workshops

Develop customer value roadmaps

Conduct scheduled customer check-ins

Drive periodic value reviews

Prepare for Renewals with Account Executives

Monitor customer performance

Manage customer relationships

Establish role as trusted advisor

“QB” Coupa internal resources as needed

Share best practices ideas, product information, and relevant Coupa news

Support/drive customer marketing campaigns