Customer Value Director - 11574

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

Act as the primary post-go-live contact for customers, serving as a trusted advisor and strategic partner to drive customer success and satisfaction.

Develop and execute customer value plans, including value framework workshops, check-ins, and periodic business/value reviews to ensure measurable outcomes.

Support customer growth and retention goals, including renewals, solution expansion, and increasing annual contract value through proactive engagement.

Provide ongoing communication and enablement, sharing best practices, product updates, and relevant Coupa insights to help customers optimize their solutions.

Coordinate internal Coupa resources and align cross-functional efforts to meet customer needs and support strategic initiatives and customer campaigns.

Deep expertise in P2P or S2C domains, with a strong background in customer and client relationship management across complex environments.

Proven ability to influence and engage executive stakeholders, including experience managing client expectations and leading value-based business conversations.

Strong project management skills, capable of coordinating cross-functional teams and driving successful outcomes in dynamic, enterprise settings.

Exceptional communication and analytical skills, with the ability to present to executive audiences, write professionally, and leverage data for insights.

Entrepreneurial mindset with a background in SaaS/software solutions, and a minimum of a bachelor’s degree (master’s preferred).

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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