Director of Implementations

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies. How quickly and effectively our customers can go live on our platform directly determines how many people we help. Our mission drives every decision at Courier Health, and implementation is how that mission reaches the real world. This role owns that.

We currently implement in weeks. You'll build the operating model that gets us to days, while maintaining a high-quality experience for our clients.

This is a strategic and operational leadership role for someone who builds clarity in ambiguous environments, designs systems that scale, and takes genuine pride in delivery excellence. If you want to architect something that matters and leave a measurable mark on how an entire category of healthcare technology gets deployed, this is your role.

An implementation machine that scales with our growth. Courier Health has maintained 100% on-time, on-budget delivery with high CSAT and fully referenceable implementations. That's the foundation. Your job is to build the operating model, tooling, and team culture that can sustain rapid growth.

A team that owns outcomes. You'll manage and grow a team of Implementation Managers and Associates. You'll define career paths, set quality standards, and build a culture of extreme ownership and technical acumen. You develop people who don't wait to be told what's broken - they identify and fix.

A shorter path to customer value. Identify bottlenecks across process, tooling, and cross-functional handoffs. Implement structural improvements that reduce effort and compress time to Platform Delivery. Use AI aggressively and creatively to streamline what used to require manual effort.

Trust and credibility with cross-functional partners. You'll work closely with Client Solutions, Sales, Product, Engineering, and Finance. You're the connective tissue that keeps implementation from being a bottleneck and turns it into a competitive advantage.

• 8–10+ years in implementation, technical delivery, or professional services, with several of those years leading teams in B2B SaaS
• Proven track record of reducing implementation timelines and increasing delivery predictability at scale
• Experience in healthcare technology or a similarly regulated, high-stakes environment
• Comfortable working directly with enterprise IT and operations stakeholders
• Thrives in early-stage or high-growth environments
• Fluent in APIs, integrations, data models, and workflow configuration (and can go deep when the situation demands it)
• A clear, calm communicator who tailors the message to the audience and keeps escalations from becoming crises
• Demonstrated use of AI to meaningfully accelerate implementation processes

This role is based full-time at our NYC office. We believe the best implementation culture is created in person through fast decisions, spontaneous white-boarding, and a team that can communicate with a glance across the room.