Professor of Dark Arts

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 205 million registered learners as of March 31, 2026. Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees.

Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp.

The Community team supports Coursera’s mission by fostering peer to peer connections, enabling community members to support each other and encouraging generation of resources and content.

We are looking for an experienced online community builder to engage and develop our learner community. Our ideal candidate is an empathetic leader and fantastic communicator who thrives on interaction with people. We are looking for a proven operator, with strong analytical, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a  growth company.

• →Develop and refine the strategy to ensure the community grows and provides value to learners and to Coursera. 
• →Understand and prioritize community needs and collaborate with Product and Marketing to drive awareness of and engagement with the community.
• →Engage with and moderate the community to build strong relationships and maintain a healthy, vibrant and interactive space at scale. 
• →Foster connections between community members and encourage them to support and guide one another. Nurture active members and encourage them to take a leadership role in supporting other learners in the community. 
• →Identify, track, and report key community activity, impact and health metrics. Use data to identify community trends and issues and identify improvements.
• →Coordinate the Community Moderators and manage the operations and processes associated with the community and find ways to improve and streamline them.

• 3+ years experience building and managing large, global online communities in a fast-growing technology or education company
• Experience in building community for education or focused on generating content
• Experience building a community on Salesforce Service Cloud