Learning Operations & Certification Manager

We are seeking a highly organized and detail-oriented Learning Operations & Certification Manager to oversee the administration, governance, and operational delivery of certification programs and learning initiatives. This role will serve as the primary liaison between internal stakeholders and external certification/accreditation bodies, ensuring compliance, operational excellence, and a seamless certification experience for learners.

The ideal candidate will have experience in learning operations, training administration, certification management, and stakeholder coordination within a global environment.

• Serve as the primary point of contact for external certification and accreditation bodies.
• Manage relationships with certification providers and ensure effective communication and compliance with program requirements.
• Coordinate certification renewals, agreements, contracts, and partnership documentation.
• Stay informed on certification policies, program updates, compliance requirements, and accreditation standards.

• Manage end-to-end certification administration, including learner registrations, eligibility validation, certification tracking, and certificate issuance.
• Maintain accurate learner records, certification data, and operational documentation.
• Ensure compliance with certification requirements and internal quality standards.
• Monitor certification progress and resolve operational issues in a timely manner.

• Track curriculum updates, certification framework changes, and learning content releases from certification partners.
• Ensure training materials and learning assets remain current and aligned with certification standards.
• Maintain version control and governance of courseware across learning platforms and repositories.
• Coordinate rollout of updated programs, curriculum enhancements, and new certification offerings.

• Collaborate with instructors and delivery teams to ensure readiness for certification programs.
• Ensure training materials, assessments, and supporting documentation meet certification standards.
• Coordinate program logistics and operational requirements prior to training delivery.

• Partner closely with Learning Operations, Delivery, Customer Success, and Business teams to support program execution.
• Coordinate with internal and external stakeholders to ensure smooth certification workflows and learner experiences.
• Facilitate communication between certification providers, instructors, and operational teams.

• Maintain dashboards and reports covering learner registrations, certifications issued, compliance status, and operational performance.
• Identify process improvement opportunities and implement best practices to enhance operational efficiency.
• Develop and maintain standard operating procedures (SOPs) and process documentation.