ServiceNow Developer (ITSM & Integrations)

Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.

We are looking for a skilled ServiceNow Developer with 3 to 5 years of hands-on experience in ITSM configuration, scripting, and integration development. The ideal candidate will design, build, and maintain ServiceNow solutions across Incident, Problem, Change, Request, and CMDB modules while building and managing integrations with enterprise systems. You will work closely with functional consultants, architects, and client stakeholders to deliver high-quality, scalable implementations.

 

Key Responsibilities:

ITSM Configuration & Development

Design and configure Incident, Problem, Change, Request (RITM/SCTASK), and CMDB modules as per client requirements.

Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.

Build and manage Flow Designer flows, Subflows, and Actions for process automation.

Configure SLA definitions, Assignment Rules, Notifications, and Approval workflows.

Manage Update Sets — creation, merging, previewing, and promoting across environments.

Conduct data imports using Transform Maps, Import Sets, and data source integrations

 

Integration Development

Develop and maintain REST and SOAP integrations using Scripted REST APIs and Outbound REST/SOAP Messages.

Configure and extend Integration Hub spokes and steps for third-party system connectivity.

Develop and maintain REST and SOAP integrations using Scripted REST APIs and Outbound REST/SOAP Messages.

Configure and extend Integration Hub spokes and steps for third-party system connectivity.

 

Build MID Server configurations for on-premise integrations and discovery.

Work with JDBC, LDAP, and email integrations for data synchronisation and user management. Implement OAuth 2.0, Basic Auth, and API key-based authentication flows.

Design and consume Transform Maps for inbound data normalization from external sources.

 

Quality, Security & Governance

Write and execute ATF (Automated Test Framework) test suites for regression coverage.

Follow scoped application best practices and respect cross-scope access policies.

Implement ACLs and ensure role-based access control aligns with security requirements.

Participate in peer code reviews and ensure compliance with development standards.

Maintain technical documentation including solution design, integration specs, and test evidence.

Collaboration & Delivery

Collaborate with functional consultants to translate business requirements into technical solutions.

Participate in sprint ceremonies — planning, stand-ups, reviews, and retrospectives (Agile/Scrum).

Support UAT, defect resolution, and hypercare activities post go-live.

Provide level 2/3 support for production issues and coordinate with platform administrators.

ServiceNow ITSM (Incident, Problem, Change, CMDB) Flow Designer, Business Rules, Script Includes Client Scripts, UI Policies & Actions REST / SOAP Integration Development Integration Hub (Spokes & Steps) JavaScript (ES6+) for ServiceNow scripting

Update Set management & environment promotion ATF (Automated Test Framework)

Scoped Applications development MID Server configuration CMDB & Discovery

Performance Analytics (PA) Experience with Agile / Scrum delivery methodologies.

Exposure to other ServiceNow Modules like CSM, ITAM, SecOps, etc. is an added advantage.

Familiarity with ITIL v4 framework concepts.

 

Required Qualifications:

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) – ITSM

Experience in scripting (JavaScript, Glide APIs).

Exposure to ITIL processes.

Additional Requirements:

ServiceNow Certified Application Developer (CAD) Strong communication skills.

Ability to interact with customer teams directly (e.g. ServiceNow developers, process owners).