Accounting Specialist

We are seeking an experienced Accountant with a strong foundation in accounting or finance and demonstrated expertise in supporting financial software and/or ERP systems. This is a full-time, hybrid role. As a Technical Experience Specialist, you will serve as the first point of contact for clients requiring accounting-related technical support. You will manage accounting support requests submitted via tickets, phone, and email, ensuring timely resolution and delivering exceptional customer service. This role is ideal for a candidate with at least five years of experience in a finance environment who enjoys working with systems, solving complex problems, and enabling seamless financial operations through dependable technology support to our clients. Duties & Responsibilities Serve as the primary point of contact for client financial queries Manage end-to-end reconciliation and resolve complex financial queries, including residual and system-generated balances for our clients Supporting the company's clients over tickets, phone calls and email in accordance with internal processes to Investigate variances and identify root causes of client financial queries. Taking responsibility for tickets assigned via the ticketing system. Provide accurate and comprehensive communication to customers in a timely and affective manner. Responsible for escalating support tickets to management or technical support teams as required. Collaborate with Customer Experience, Sales, and Product teams to address client concerns and improve financial workflows Continuous learning to stay up to date with the product Completion of assigned projects in agreed upon time frames. Flexibility to work during Scheduled and required non-scheduled overtime within reason. Assisting and mentoring new staff when required. Identifying patterns in recurring support queries, maintaining a knowledge base of frequently resolved issues and solutions and recommending process improvements to improve client financial experience. Stay updated on accounting standards relevant to SaaS (e.g., IFRS 15 / ASC 606 Skills and Qualifications Education: Bachelor’s degree in accounting, Finance, or a related field. Experience: 3+ years of experience in an accounting role, preferably with exposure to financial management. Proven experience in a helpdesk, service desk, or technical support role is a significant advantage. Understanding of desktop operating systems, office productivity software, and basic networking principles. Strong understanding of core accounting processes: General ledger, Accounts Payables Ledger, Accounts Receivables Ledger, Trial Balance, Month End Processes, reporting, & tax Customer-focused attitude with a problem-solving mindset and a proactive approach to issue resolution Experience with ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk) is preferred. Ability to work both independently and collaboratively within a team. Proficiency in a major ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) is essential. Strong skills in Microsoft Office Suite, particularly Excel (PivotTables, VLOOKUPs). Knowledge in SQL database is an added advantage. This is a full-time, hybrid role. Kindly consider your application unsuccessful should you not be contacted within 7 working days. Many thanks