Enterprise Portfolio Manager

• Our mission: to help nonprofit organizations grow and thrive.
• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

As an Enterprise Portfolio Manager (EPM), you will lead a portfolio of strategic clients. In partnership with practice leadership, you will create strategic plans to define near and long-term goals for organizations. You are a capable leader, active listener, and are comfortable facilitating conversations with stakeholders at all levels of an organization. You are able to make clear, actionable recommendations on priorities and approach.

As EPM, you are responsible for organizing work and resources across Craftsman’s suite of technical services, including technology assessments, on-ongoing support, incremental deployments, and transformative projects, to deliver efficiently on the client’s strategic objectives. You own the strategic roadmap and direct execution across every workstream serving that client. You will have a deep understanding of a client’s goals and evaluate and balance work across multiple workstreams to ensure resources are well utilized and timelines are met.

While client success roles focus on day-to-day relationship health and support, the EPM operates a level up, overseeing day-to-day delivery across your portfolio, and translating what you see into the bigger picture. As EPM, you own multi-year strategy, cross-workstream sequencing, and portfolio-level outcomes, partnering closely with practice leadership on budget performance and resourcing decisions across your portfolio. This role does not involve direct people-management responsibility, though an EPM is considered Senior Staff. As such, an EPM is responsible for coaching and ensuring a productive work culture.

• →Lead a portfolio of clients with complex technology needs and multiple workstreams, spanning multiple systems, platforms and vendor relationships
• →Guide clients in creating strategies to account for near-, medium- and long-term priorities at their organization
• →Review, prioritize, and balance work across workstreams to meet client’s short and long term strategic priorities
• →Identify and cultivate portfolio-level growth opportunities across service lines, and support business development in realizing income
• →Manage budget and contribute to overall firm profitability
• →Serve as the senior escalation point for the portfolio, diagnosing root causes and directing corrective action across teams
• →Develop enterprise-client best practices and mentor the team of professionals
• →Contribute to the ongoing development of Craftsman’s Service Delivery Methodology
• →Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients.

• Proven experience managing complex, enterprise-level projects or programs for clients with dynamic, evolving needs, including multiple concurrent workstreams, shifting priorities, and competing deadlines
• Deep knowledge of the nonprofit or public sector's technology needs and solutions landscape
• Expert-level relationship management skills, with a demonstrated ability to build trust with and proactively advise C-suite and Executive Director-level stakeholders
• Demonstrated ability to lead internal and client-facing conversations with equal confidence
• Skilled at identifying and resolving team dynamics issues internally, cross-functionally, and with clients, to keep delivery on track
• 7-10 years' experience either in a client-facing consulting role or as a nonprofit professional, with a track record of progressive growth into senior leadership or strategic responsibility
• Comfortable incorporating AI tools (such as Claude) into day-to-day business work
• Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
• Flexibility to travel on occasion

• Demonstrated technical depth in at least one relevant CRM (e.g. Salesforce) or other enterprise-grade nonprofit technology platform
• Certified Project Management Professional (PMP) or Certified ScrumMaster (CSM)

• $100,000 - $145,000

• Boston, MA (hybrid) or virtual (contiguous US)

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.
• Our headquarters is in Boston, MA. We have a strong virtual culture with staff located throughout the contiguous United States and our hiring focus aligns with our current operational needs. We are unable to hire candidates living outside the contiguous United States.
• Direct applicants only; no recruiters.