Fulfillment and Returns Specialist

At Adorama Rental Company, we are dedicated to empowering creators by working hand-in-hand to help them bring their vision to life—and beyond. As a trusted partner to the cinema community, we provide the tools, technical expertise, and innovative solutions that make the impossible possible. The Fulfillment and returns Specialist is responsible for the packing and presentation of all orders including accurate scanning and vetting processes of Equipment. Responsibilities include the management of physical inventory, management systems, database management, forecasting, requisitioning of internal and external controls and auditing with the objective of maximizing record accuracy and traceability.

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

• →Scanning of all gear associated with order into our rental system.
• →Adhere to company standards of safely packing of gear in a safe and presentable package.
• →Packing and cataloguing of all sub-rental items associated with order.
• →Vetting of equipment condition and barcodes to ensure accurate inventory and system functionality.
• →Lend support to sales and floor staff in expediting packing of orders.
• →Communicate with QC Dept. regarding status of gear status.
• →Provide prompt and effective communication to support ARC’s sales, Customer Service (Front Counter) and inventory staff in expediting packing of orders & inventory transfers and other dept.-related inquiries.
• →Work with the inventory dept. to ensure inventory discrepancies in order fulfillment are rectified by identifying and addressing issues
• →Ensure accurate scanning “IN” of all gear.
• →Proper protocols for missing, lost or damaged gear.
• →Develop and train new skill sets by receiving training in equipment, floor and inventory depts. To support company needs and personal development.
• →Additional responsibilities may be determined by management and assigned to meet our business needs.
• →Maintains a high quality of service standards set by Adorama Rental Co.

• Working knowledge and experience with digital cameras, lenses and AKS
• Undergraduate degree or equivalent combination of education, training, and work experience
• Prior rental house or Production experience a plus
• Meticulous attention to detail a must
• Ability to multi-task and prioritize / rapidly re-prioritize with the shifting needs of the day
• Excellent communication skills a must (written & verbal)
• Ability to work well under pressure and strict deadlines
• Eagerness to keep abreast of the latest technology

• Gear is ready and packed on time for client pick up
• Ensure all gear is accounted for safely packed to our standards