HR Generalist – Programs & Operations

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

This role administers core HR programs for a multi-state, retail and e-commerce workforce — spanning leave and ADA claims administration, payroll, training, HR communications and documentation, and cross-functional HR project coordination. This role serves as the first point of contact for HR-related questions and requests, and works under the HR Director to execute day-to-day HR operations with accuracy, consistency, and discretion.

• Serves as primary system administrator for LOA/STD/PFL (FMLA, State-specific leaves e.g., NY PFL) programs, and partnering with warehouse HR teams on leave management
• Manages the ADA interactive process and accommodation documentation, advising managers on requests and return-to-work plans

• Administers weekly and bi-weekly payroll processing
• Processes wage garnishments and support orders accurately, ensuring legal compliance and timely deductions
• Processes special pay requests, including holiday pay, bereavement, and jury duty compensation

• Creates, administers, and tracks completion of company training programs, including required compliance training
• Drafts, creates, and distributes all company-wide communications from HR, including employee milestone updates (birthdays, work anniversaries)
• Designs and maintains polished internal HR materials (e.g., one-pagers, manuals, SOPs, and presentations) across benefits, policies, and other HR programs.

• Coordinates project plans, timelines, meeting materials, and stakeholder follow-up, tracking action items to ensure timely completion of deliverables across HR initiatives
• Processes HR purchase orders in partnership with accounting
• Serves as the first point of contact for HR-related questions and requests, including employment verification

• 5-7 years of progressive HR experience
• Working knowledge of federal, state, and local employment law, including FMLA, ADA, state leave programs (e.g., PFML/PFL), and wage and hour requirements
• Experience with HRIS and payroll systems; ADP WFN experience a plus
• Expert-level proficiency in Excel and Microsoft Office, including pivot tables, data validation, sheet linking, Power Automate, and mail merge
• Instructional design and document-creation skills, with the ability to produce polished one-pagers, manuals, SOPs, and presentations
• Excellent written and verbal communication skills
• High degree of discretion and sound judgment in handling confidential employee information
• Strong organizational and project-management skills; able to juggle multiple priorities and deadlines

This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of responsibilities, duties, and skills required. The company reserves the right to modify or amend this description at any time.