Collections Specialist

Collections Specialist (Onsite)
Fort Worth, TX
Monday–Friday | No Weekends | No Evenings
$17–$19/hour + Uncapped Bonus

Credit Systems International, Inc. is hiring Collections Specialists to join our onsite team in Fort Worth. If you’re goal-driven, a strong communicator, and confident navigating customer conversations, this is a great opportunity to grow with a stable, team-focused company.

What You’ll Do

• Communicate with consumers regarding delinquent accounts via phone and digital channels
• Negotiate payment solutions and help resolve account balances
• Document all interactions accurately in the system
• Meet performance, productivity, and quality goals
• Follow FDCPA, FCRA, and company compliance standards

What We’re Looking For

• High School Diploma or equivalent
• Strong communication and negotiation skills
• Comfortable in a fast-paced, goal-oriented contact center environment
• Ability to handle a high volume of inbound and outbound interactions
• Basic computer skills + 35+ WPM typing
• Reliable attendance and professionalism
• Experience using AI tools or digital technologies in a customer service or collections environment is a plus

Success in this role includes:

• Handling objections and navigating difficult conversations with confidence
• Negotiating payment arrangements effectively
• Strong active listening and problem-solving skills
• Maintaining professionalism and empathy in challenging situations

Preferred (not required):

• Bilingual (Spanish/English)
• Customer service or collections experience

Pay & Benefits

• $17–$19/hour (based on experience)
• Uncapped monthly bonus
• Attendance bonuses
• Medical, Dental, Vision, Life Insurance
• 401(k)
• PTO + Holidays
• Casual dress & team-oriented environment