Manager/Senior Manager, IT Desktop Support

WalthamFull-timesenior

OtherIT & AdministrationDesktop Support

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Overview

Crescent Biopharma’s vision is to build a world leading oncology company bringing the next wave of therapies for cancer patients. The Company’s clinical-state pipeline includes its lead program,

Technical Tools

OtherIT & AdministrationDesktop Support

Crescent Biopharma’s vision is to build a world leading oncology company bringing the next wave of therapies for cancer patients. The Company’s clinical-state pipeline includes its lead program, a PD-1 x VEGF bispecific antibody, as well as novel antibody-drug conjugates. By leveraging multiple modalities and established targets, Crescent aims to rapidly advance potentially transformative therapies either as single agents or as part of combination regimens to treat a range of solid tumors. For more information, visit www.crescentbiopharma.com and follow the Company on LinkedIn and X.

We are seeking a hands-on, strategic IT Manager to build, manage, and scale our IT infrastructure during a period of rapid growth at Crescent. You will help oversee corporate IT systems, cybersecurity, data governance, laboratory IT support, and vendor management. To be successful in this role, you have experience in biotech, life sciences, or regulated environments and understands the unique IT needs of laboratory operations, data integrity, and compliance frameworks (e.g., GxP, HIPAA, FDA 21 CFR Part 11). Please note, this position is onsite in Waltham, MA.

Lead hardware lifecycle planning (laptops, networking equipment and any other IT/Facilities related hardware)

Ensure high availability, performance, and disaster recovery readiness

Plan for office expansion, lab expansion, and hybrid/remote workforce needs

Oversee identity and access management (IAM), MFA, endpoint protection, and monitoring

Ensure compliance with GxP environments, FDA 21 CFR Part 11, SOC 2 readiness

Support risk assessments and security audits

Develop incident response and business continuity plans

Manage MSPs[KD1] , cloud vendors, and software contracts

Negotiate licensing and SaaS agreements

Support annual IT budget projections

Evaluate and implement new technologies to improve productivity

Oversee management of Microsoft Office 365, collaboration tools, HRIS, ERP systems

Enhance current onboarding/offboarding processes

Provide escalation support for helpdesk issues

Implement scalable IT policies and documentation

Assess when to hire internal IT support as the company grows

B.S. and 5+ years of progressive IT experience in life sciences, biotech or pharma

Strong knowledge of Cloud platforms (Azure, AWS, or GCP), M365 administration, cybersecurity frameworks and endpoint management, networking fundamentals

Experience with compliance frameworks (GxP, HIPAA, 21 CFR Part 11, or SOC 2)

Proven ability to manage vendors and IT budgets

Excellent communication skills across technical and non-technical teams