Cresta~1mo ago

Growth Content Manager

United States·San Francisco,New YorkRemotemid

MarketingOtherContent Marketer

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Quick Summary

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate…

Key Responsibilities

Own the vision, strategy, and management of Cresta’s organic growth engine across SEO and AEO Scale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunities Develop scalable, derivative content…

Requirements Summary

4-6 years of experience in content marketing, SEO, or growth content roles within a SaaS or B2B technology company Proven success building and scaling content programs that drive measurable organic traffic or pipeline impact Strong understanding of…

Technical Tools

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Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Responsibilities

~1 min read

→Own the vision, strategy, and management of Cresta’s organic growth engine across SEO and AEO
→Scale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunities
→Develop scalable, derivative content frameworks that can be reused across channels and campaigns
→Own and drive progress against a number of high-priority website content initiatives
→Translate complex AI capabilities into clear, differentiated messaging that resonates with enterprise buyers
→Optimize content for both traditional search engines and AI answer engines
→Partner with Marketing Ops to establish KPI frameworks, dashboards, and reporting for organic performance
→Deliver regular reporting and insights on content performance and growth opportunities
→Improve and scale the use of AI tools in content workflows, including building templates and internal systems
→Experiment with new content formats, including interactive experiences and rapid prototyping
→Collaborate cross-functionally with product marketing, demand generation, and sales

Requirements

~1 min read

4-6 years of experience in content marketing, SEO, or growth content roles within a SaaS or B2B technology company
Proven success building and scaling content programs that drive measurable organic traffic or pipeline impact
Strong understanding of SEO fundamentals and content strategy
Excellent writing and messaging skills, with the ability to simplify complex technical concepts
Highly data-driven, with experience in performance analysis and reporting
Strong cross-functional collaboration skills
Ability to operate in ambiguous environments and build from early-stage foundations
Coachable, resilient, and highly motivated to drive outcomes

Experience in contact center technology or customer experience software
Experience in hypergrowth startups or scale-up environments
Background experience in product marketing or solutions marketing

What We Offer

~1 min read

We offer a comprehensive and people-first benefits package to support you at work and in life:

✓Comprehensive medical, dental, and vision coverage with plans to fit you and your family

✓Flexible PTO to take the time you need, when you need it

✓Paid parental leave for all new parents welcoming a new child

✓Retirement savings plan to help you plan for the future

✓Remote work setup budget to help you create a productive home office

✓Monthly wellness and communication stipend to keep you connected and balanced

✓In-office meal program and commuter benefits provided for onsite employees

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai