Cresta~2mo ago

Strategic Solutions Engineer, APAC

AustraliaRemotemid

OtherStrategic Solutions Engineer

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Quick Summary

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate…

Key Responsibilities

Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are…

Technical Tools

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Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

~1 min read

As a Strategic Solutions Engineer you will partner with a Sales Director to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.

Responsibilities

~1 min read

→Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
→Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are experiencing
→Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
→Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
→Drive adoption during proof of values by training individual managers and users on the Cresta solution
→Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
→Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
→Run ROI workshops to translate our solution into a financial business case proposal
→Provide feedback to product management about the successes and failures in the field

Requirements

~1 min read

7+ years of experience in a customer facing role, and 1-3 years of experience in a technical pre-sales role selling to large enterprises
Hands on experience of working with Conversational AI
Highly organized
Impeccable work ethic
Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
Energy, enthusiasm and thoughtfulness in everything you doLearn new technology quickly and find it easy to explain technological solutions in terms of business value
Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure
Knowledge of Salesforce.com, contact center technologies a plus
You embody our core Operating Principles