Assistant General Manager

Co-Colorado Springs-mid

OtherAssistant General Manager

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Quick Summary

Key Responsibilities

Scheduling and labor management Member service resolution with pace and empathy Resolving or escalating employee issues or concerns Lead generation and outreach efforts to impact new member sales.

Technical Tools

OtherAssistant General Manager

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Profit sharing
Training & development

Overview

The assistant general manager supports a high-performance gym environment and works directly with the general manager to oversee operations at the facility. Responsible for assisting in the training, development and supervision of the MSR team, the assistant general manager plays a pivotal role in the day-to-day operations of the gym with the primary focus of delivering an excellent member experience in alignment with Crunch brand standards.

Responsibilities

Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.
Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
Lead by example by delivering personal and team performance targets.
Manage team member performance standards, with on-going development, training, and coaching.
Assist and support to the General Manager in the areas such as, but not limited to:
Scheduling and labor management
Member service resolution with pace and empathy
Resolving or escalating employee issues or concerns
Lead generation and outreach efforts to impact new member sales.
New member acquisition and member integration into all services and programs offered,
Team member goal setting, development plans, and regular staff meetings
Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures,
Involvement and supervision in all front desk and Kid’s Crunch related activities
Maintain clean facility and oversee that equipment is maintained.
Daily Cleaning Checklist and facility/equipment work order oversight.
Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration,
Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Requirements

2 years of fitness facility and/or customer service-oriented management experience.
Experience executing objectives quickly and effectively managing key KPI’s.
Experience leading and/or supervising employees preferred.
CPR/AED certification required (can be obtained within 30 days of hire)
Understanding of labor control, optional staffing levels and controls overtime.
Clear communication skills, demonstrating confidence.

Reporting Structure