Customer Service Representative

Va-Richmond-mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Greet and check in all members, guests, and prospective members. Answer phone calls in a polite and professional manner. Inform prospective members about our membership options and current promotions.

Technical Tools

Customer Support SpecialistCustomer

Benefits:

Free gym membership
401(k)
Employee discounts
Free uniforms
Training & development

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!

At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry.

Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.

Job Description:

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

Responsibilities:

Greet and check in all members, guests, and prospective members.
Answer phone calls in a polite and professional manner.
Inform prospective members about our membership options and current promotions.
Facilitate necessary updates to members’ accounts.
Ensure all retail items are fully stocked.
Operate the POS system and accept payments.
Assist in maintaining the neatness and cleanliness of the club.
Other duties as assigned.

Above description may be subject to change or alteration at any time.

Qualifications and Skills

High school diploma or equivalent
Customer service - 1 year (preferred)
CPR/AED certification (required)
Proficient reading and writing skills
Basic computer proficiency
Professional attitude
Upbeat and positive personality
Efficient and effective communication skills
Ability to multi-task and excel in a busy environment

Physical Requirements

Must be able to adjust and operate all club equipment.
Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.