Spanish/English Front Desk Representative EVENINGS AND WEEKENDS

Fl-Pembroke Pines-mid

OtherFront Desk Representative

0 views0 saves0 applied

Technical Tools

OtherFront Desk Representative

Benefits:

~1 min read

~2 min read

→Greet all members and guests with a smile and wish them well as they leave the club
→Check in all members and guests following company procedures
→Communicate any system alerts or messages during check-in
→Answer phone calls in a courteous, professional, and helpful manner
→Share information about special events with members and guests
→Create a welcoming atmosphere for everyone who walks in
→Assist members with requests or refer them to a manager when needed
→Maintain a professional attitude at all times
→Make outbound calls to leads and members with billing issues
→Process payments for member services in line with company policies
→Be familiar with the facility layout, services offered, and class schedules
→Keep the front desk area clean and organized and assist in maintaining the cleanliness of all gym areas
→Support management with projects or tasks as needed
→Follow all policies and procedures in the Employee Handbook
→Complete opening and closing duties as assigned
→Enforce Crunch policies and deny access to members or guests who are not allowed to work out due to unpaid balances, system alerts, or not meeting facility requirements
→ Send a quick End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, phone calls made, and any other important shift highlights