Representative - Customer Service

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

• →Order Processing - commerical invoice & packing list creation, including system GI
• →Handling local transportation and arranging international shipments for both import and export
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  Some knowledge on incoterms

   

• →Qualifications:
• →High School/Diploma/Degree or Equivalent 
• →2-4 years of relevant experience
• →Solid interpersonal skills that allow one to work effectively in a diverse working environment
• →Able to effectively communicate both verbally and in writing
• →Able to work well under pressure
• →Strong attention to detail
• →Ability to multi-tasks
• →Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• →Computer literate, including effective working skills of MS Word, Excel, and e-mail