Community Service Specialist

Community Service Specialists are uniformed, non-sworn employees who provide a variety of public relations, technical, clerical, security and enforcement-related functions. Under the general supervision of the Parking & Transportation Manager and/or a Lieutenant, and under the lead of a Community Service Specialist II, the incumbent will support the mission of the University, the Fresno State Police Department and the Traffic Operations division.

Typical work assignments may fall within one or more of the following areas:

• Security Services: Patrolling campus on foot, bike, or vehicle to protect the campus community from such hazards as fire, theft, vandalism, trespassing and other crimes; checking, opening and securing campus facilities; and coordinating and testing campus alarm systems.
• Parking Support: Ensuring parking compliance through issuing and selling parking permits, patrolling parking lots, and issuing citations for parking and other standing violations, directing vehicle and pedestrian traffic during peak hours, special events and emergencies, assisting with processing revenues related to the Parking and Transportation programs, assisting with alternative transportation programs.
• Campus Community Support: Assisting with the physical logistics of campus special events and emergencies; providing general information, customer service, and assistance to the public; performing all customer service duties at the Parking Customer Service Office as directed; providing escort and citizen assistance; and providing transportation for persons with disabilities.

• Working knowledge of applicable university policies and procedures, methods, practices, and terminology used in public safety communications and ability to learn to use applicable public safety related equipment and systems.
• Excellent communication and interpersonal skills.
• Ability to:
  • Work day, night, weekend, and holiday shifts on a rotational basis.
  • Detect and respond appropriately to potential hazardous or crime situations.
  • Observe and recall details and incidents.
  • Act and resolve parking and traffic problems.
  • Write standard incident reports in a clear and concise manner.
  • Handle sensitive situations with tact and responsibility.
  • Perform simple arithmetic computations.
  • Read and write at an appropriate level.
  • Establish priorities and determine deadlines.
  • Learn and understand policies and procedures.
  • Understand and carry out written and oral instructions.
  • Assist students, staff, faculty, and the general public by providing information as requested.
  • Work independently under general supervision.
  • Establish and maintain effective working relationships with faculty, students and staff from diverse ethnic, cultural and socio-economic backgrounds.
  • Learn and effectively use various police department communication platforms.

• One year of experience performing parking and/or traffic control like functions.
• Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps.
• Proficient in use of two-way radio communication.

• →High school diploma or equivalent.
• →Three to six months of directly related work experience performing similar duties as outlined in the general assignment.
• →Possession of a valid class “C” California Driver’s License and a demonstrated good driving record. (Any job offers made will be contingent upon proof of good driving records as determined by a check for violations recorded with the Department of Motor Vehicles. As a condition of continued employment, incumbents selected must successfully complete Defensive Driving Courses as prescribed by University regulations related to driving any vehicle on state business.)
• →A work history of regular attendance and positive performance evaluations.

Our goal is to provide you with safe and reliable access to our campus. We are dedicated to maintaining accessible, attractive and safe parking facilities.  Our objective is to manage parking resources efficiently, emphasizing customer service, so that students, faculty, staff and visitors are able to park without difficulty and lawfully.  Our transportation demand management objectives are to develop and maintain commuter programs, promote transportation alternatives, mitigate traffic congestion and reduce parking demand.

Applications received by June 28, 2026 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

California State University, Fresno is one of 22 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at (559) 278-2032.

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at https://occr.fresnostate.edu/clery.html. 

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at jhorio@mail.fresnostate.edu.

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to hr@csufresno.edu.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. 

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