IT Manager of Endpoint Management (Information Technology Manager 2 | Hybrid)

Introduction

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking to hire an experienced and strategic IT Manager of Endpoint Management (Information Technology Manager 2)�to lead enterprise Virtual Desktop Infrastructure (VDI) and endpoint management operations�in service of the Connecticut Department of Children and Families (DCF).\r\n\r\n\r\n\r\nWHAT WE CAN OFFER YOU\r\n\r\n\r\n Visit our new State Employee Benefits Overview page!\r\n Professional growth and development opportunities\r\n A healthy work/life balance to all employees\r\n\r\nTHE ROLE\r\n\r\n\r\n\r\nThe ideal candidate will possess strong technical expertise in endpoint management, virtual desktop technologies, cybersecurity best practices, and hybrid workforce support.� This position plays a critical leadership role in ensuring secure, reliable, and efficient access to technology services for agency staff across remote, hybrid, and on-site environments.� The IT Manager 2 will collaborate with infrastructure and compute services, cybersecurity, service desk, and application support teams to maintain operational excellence, implement modern device management strategies, and support ongoing unified service transformation initiatives.\r\n\r\n\r\nDISCOVER THE OPPORTUNITY TO\r\n\r\n\r\n\r\n\r\n Maintain secure, reliable, and efficient endpoint computing services across the enterprise;\r\n Be responsible for the administration, strategic planning, operational oversight, and continuous improvement of our centralized Virtual Desktop Infrastructure (VDI), Microsoft System Center Configuration Manager / Microsoft Endpoint Configuration Manager (SCCM/MECM), and Microsoft Intune mobile device management environments;\r\n Ensure workforce productivity, endpoint security compliance, and support for hybrid and remote work operations;\r\n Serve as on call Severity 1 Coordinator on a rotational basis.\r\n\r\nPlease refer to the addendum for more information.\r\n\r\n\r\n\r\n\r\nPOSITION HIGHLIGHTS\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n Monday - Friday\r\n Full-time (40 hours per week)\r\n First shift�(8:00 AM - 5:00 PM with a 1-hour lunch)\r\n Location: 505 Hudson Street in Hartford, CT\r\n Hybrid position (telework and in office)\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov (Opens in a New Window).�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Frank DeCusati at frank.decusati@ct.gov (Opens in a New Window).�\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.\r\n

EXAMPLES OF DUTIES

\r\n\r\n\r\n Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location;�\r\n Establishes priorities for systems development and information technology projects in accordance with agency requirements;�\r\n Coordinates, plans and manages solution architecture projects;�\r\n Directs the planning, design and implementation of complex storage solution configuration;�\r\n Develops plans for future utilization information technology services in the overall agency program;�\r\n Within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies;�\r\n Aligns information technology planning with the business strategy;�\r\n Leads and influences the development of standards and decisions regarding changes to systems/applications;�\r\n Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support;�\r\n Oversees information technology projects from conception to completion;�\r\n Works with leadership team to maximize cross-team contributions;�\r\n Leads information technology operations to ensure exceptional quality and timely response to all customer service issues;�\r\n Interfaces regularly with clients/customers;�\r\n Stays abreast of local, regional and national industry trends;�\r\n Understands the major economic, political, technological and competitive trends affecting technology;�\r\n To capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve;�\r\n Compares information technology with those of significant competitors and makes appropriate adjustments;�\r\n Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals;�\r\n Sets an example by acting in ways that are consistent with shared department values;�\r\n Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision;�\r\n Strengthens staff by providing choice, developing competence and offering visible support;�\r\n Focuses on continuous learning for self and staff;�\r\n Actively acknowledges individual and team accomplishments;�\r\n Leverages technological solutions to meet business needs;\r\n Leads the recruitment and hiring of staff, including outreach, interview and selection;\r\n Performs related duties as required.\r\n\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.\r\n Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.\r\n Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.\r\n Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.\r\n Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.\r\n Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.\r\n Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.\r\n

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity. \r\nNOTE: For state employees this experience is interpreted as two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n\r\n College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.\r\n A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.\r\n\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n Experience administering Microsoft Endpoint Configuration Manager\r\n Experience managing enterprise Virtual Desktop Infrastructure for 5,000+ end users\r\n Experience in technical process improvement or automation\r\n Experience leading information technology modernization initiatives\r\n Experience managing and developing staff\r\n\r\n

SPECIAL REQUIREMENTS

\r\n\r\n The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.\r\n Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).\r\n The Solutions Architect is limited to the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.\r\n\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n