Lead Salesforce Developer (Information Technology Analyst 3)

Introduction

\r\n\r\n\r\nThe State of Connecticut Department of Administrative Services (DAS) Bureau of Information Technology Solutions (BITS) is seeking to a Lead Salesforce Developer (Information Technology Analyst 3) to oversee the maintenance and operations of Salesforce (Gov Cloud Plus) efforts for the Department of Social Services (DSS) (Micro Apps Team).�\r\n\r\n\r\nWhat We Can Offer You\r\n\r\n\r\n\r\n Visit our�State Employee Benefits Overview�page!\r\n Professional growth and development opportunities.\r\n A healthy�work/life balance�to all employees.\r\n\r\n\r\nPosition Highlights\r\n\r\n\r\n Monday - Friday.\r\n First Shift, 8:00 AM to 4:30 PM.\r\n Full-time, 40 hours per week.\r\n Location: Hartford.\r\n Hybrid (combination of on-site and remote work).\r\n\r\n\r\n\r\n\r\nThe Role\r\nThe Salesforce Developers will support the maintenance and operations of a newly implemented Interactive Voice Response (IVR) system that uses Salesforce and Amazon Web Services (AWS) Connect.\r\n\r\n\r\nThe Lead Salesforce Developer can be expected to:\r\n\r\n\r\n Translate business requirements into solutions that best leverage the Salesforce platform and various integrations.\r\n Act as the go-to Salesforce expert – providing Salesforce technical advice, design direction, and leadership to all team members to advance the project.\r\n Design solutions that leverage Salesforce best practices and introduce new technologies when necessary.\r\n Design, build, and optimize dashboards, reports, and visualizations including heat maps, geographic maps, drill downs, and drill throughs to support IVR and contact center efforts.\r\n Analyze AWS Connect, Salesforce, data streams to develop reliable analytical datasets and ensure reporting accuracy across systems.\r\n Troubleshoot, design and modify Salesforce integrations to a contact center system.\r\n Develop end-to-end Salesforce solutions including custom platform development using Advanced Programming Experience (APEX), Triggers, Lightning Web Components (LWC), Visualforce, external data integrations, and middleware tools such as Mulesoft, and Salesforce APIs (Application Programming Interface).\r\n Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, and email Alerts.\r\n Assist in the estimation of work effort, determination of required resources and schedule development.\r\n Participate in peer code reviews and unit testing.\r\n Mentor and guide staff; Conduct performance appraisals.\r\n Provides application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues.\r\n Perform related duties as required\r\n\r\n\r\n\r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your�Personal Status Board�and select “Update My Contact Information\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).���\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Hayley Newhouse at�hayley.newhouse@ct.gov.�\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.\r\n

EXAMPLES OF DUTIES

All Functional Areas\r\n\r\n\r\n Diagnoses host system problems and develops and coordinates resolutions;�\r\n Manages planning, analysis, design, selection, installation and implementation of new technologies;�\r\n Evaluates new technologies;�\r\n Tests and evaluates new hardware and/or software;�\r\n Makes recommendations for hardware and/or software purchases;�\r\n Determines interface and utility requirements and creates design specifications;�\r\n Acts as liaison to hardware and/or software vendors, system developers, programmers and management;�\r\n Develops and implements network and system security guidelines;�\r\n Makes recommendations for migration and upgrade directions;�\r\n Trains operators, systems developers and users on new procedures;�\r\n Conducts system performance analysis, tuning or storage management;�\r\n Conducts technical training programs for IT staff;�\r\n Acts as project coordinator overseeing other technical staff and support personnel;�\r\n Plans, coordinates and directs multiple projects of assigned staff;�\r\n Reviews work of assigned personnel;�\r\n Calculates project time and cost estimates;�\r\n Prepares necessary procedural specifications to meet design requirements;�\r\n Arranges necessary hardware and software availability;�\r\n Oversees hardware and software vendors;�\r\n Manages project budgets and schedules;�\r\n Reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter;�\r\n Reviews documentation work of assigned staff;�\r\n Communicates with business owners and management;�\r\n Facilitates meetings;�\r\n Assists in the development of information technology policies, procedures and standards;�\r\n Participates in Request for Proposal (RFP) process;�\r\n Implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups;�\r\n Defines data flow;�\r\n Performs related duties as required.\r\n\r\n\r\nWorking Supervisor Use\r\n\r\n\r\n Plans unit workflow and determines priorities;�\r\n Schedules, assigns, oversees, and reviews work;�\r\n Establishes and maintains unit procedures;�\r\n Provides staff training and assistance;�\r\n Conducts or assists in conducting performance evaluations;�\r\n Acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures;�\r\n Makes recommendations on policies or standards;�\r\n Prepares reports and correspondence;�\r\n Performs related duties as required.\r\n\r\n\r\nSystems Programming\r\n\r\n\r\n Performs the most complex duties related to application development;�\r\n Develops and implements system programming standards;�\r\n Configures and installs host-based application packages;�\r\n Maintains host operating systems;�\r\n Installs and upgrades host and/or Front End Processor (FEP) operating system software;�\r\n Performs related duties as required.\r\n\r\n\r\nSoftware Development\r\n\r\n\r\n Configures and installs host-based application packages;�\r\n Analyzes upgrades for complex applications to determine functionality and necessary software customization;�\r\n Writes program specifications and systems specifications;�\r\n Designs forms, screens and reports;�\r\n Performs related duties as required.\r\n\r\n\r\nDatabase Administration\r\n\r\n\r\n Provides advanced level database support and troubleshooting;�\r\n Designs, installs, tunes and maintains integrity of major host-based database;�\r\n Leads integration efforts, transitioning applications to new technology;�\r\n Performs related duties as required.\r\n\r\n\r\nNetwork Support\r\n\r\n\r\n Designs and implements complex communications networks;�\r\n Diagnoses and resolves problems using network management systems and utilities;�\r\n Performs related duties as required.\r\n\r\n\r\nIT Security\r\n\r\n\r\n Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability;�\r\n Develops processes and procedures in support of IT Business Continuity Planning;�\r\n Conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions;�\r\n Conducts risk analysis of IT environments by assessing administrative, technical and physical safeguards;�\r\n Performs IT investigations to include maintaining chain of custody procedures;�\r\n Performs forensics and documents detailed reports of findings;�\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n Considerable knowledge of\r\n \r\n principles and techniques of systems analysis, design, development, and computer programming;�\r\n principles of information systems;�\r\n principles and theories of business and planning functions;�\r\n programming languages;�\r\n project management principles and techniques;�\r\n principles, problems and techniques of data processing and data communication operations;�\r\n data processing and data communications equipment and diagnostic tools;�\r\n methods and procedures used to conduct detailed analysis and design of computer systems;�\r\n principles of complex computer operating systems;�\r\n \r\n \r\n Knowledge of\r\n \r\n principles and techniques of business information systems re-engineering;�\r\n network protocols and architecture;�\r\n practices and issues of systems security and disaster recovery;�\r\n applications systems development principles and techniques;�\r\n principles and practices of database management;�\r\n \r\n \r\n Considerable\r\n \r\n interpersonal skills;�\r\n oral and written communication skills;�\r\n skill in problem solving;�\r\n skill in technical problem solving;�\r\n skill in analysis;�\r\n \r\n \r\n Considerable ability to\r\n \r\n prepare correspondence, manuals, reports and documentation;�\r\n analyze and resolve operational and communications problems;�\r\n analyze and debug complex software programs;�\r\n identify, analyze and resolve complex business and technical problems;�\r\n \r\n \r\n Supervisory ability.\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related field.\r\n

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

\r\nOne (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in such areas as: assisting in the design, implementation and management of a major communications network; providing technical and administrative support for a wide area network (WAN) or mini-computer system; assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software; participating in the design and development of system applications; serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects; performing any closely related complex technical support function.\r\n\r\n\r\nNOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 2.\r\n\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n\r\n\r\n College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.\r\n\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n\r\n Experience with Salesforce declarative development, including Process Builder, Workflow Rules, and the Lightning App Builder.\r\n Experience with Salesforce programming using Visualforce, Lightning Web Components, Apex, Salesforce Object Query Language (SOQL), and Salesforce Object Search Language (SOSL).\r\n Experience with MuleSoft, Salesforce architecture, application programming interfaces (APIs), security configuration, sharing rules, and user management.�\r\n Experience with Agile software development integration methods such as Representational State Transfer (REST) and Simple Object Access Protocol (SOAP) APIs, OAuth authentication, Single Sign‑On (SSO), and Continuous Integration/Continuous Delivery (CI/CD) deployment processes.\r\n\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n