Non-emergency Medical Transportation Program Administrator ((Social Services Program Administration Manager) Hybrid)

Introduction

\r\n\r\n\r\n\r\nAre you a current State of CT employee? Check out this exciting opportunity to join our team as a Non-emergency Medical Transportation Program Administrator and apply today!\r\nThe State of Connecticut, Department of Social Services (DSS) has an anticipated vacancy for�a�Non-emergency Medical Transportation Program Administrator (Social Services Program Administration Manager) located in Hartford, CT.\r\n\r\n\r\nPOSITION HIGHLIGHTS\r\n\r\n\r\n\r\n LOCATION: 55 Farmington Avenue,�Hartford, CT\r\n SHIFT: First shift, Full Time (Flexible hybrid work schedule - in-person and telework)�\r\n SCHEDULE: Monday - Friday�\r\n NOTE: You must be a current State of Connecticut employee to be considered.� Please see selection plan for additional details.�\r\n\r\nThis senior leadership position is responsible for overseeing the State’s major health services contracts. The role provides strategic, operational, and regulatory oversight across behavioral health, dental services, medical administrative services, and non-emergency medical transportation for over one million Medicaid and Children's Health Insurance Program (CHIP) members.\r\n\r\n\r\n\r\nKey responsibilities include:\r\n\r\n\r\nNon-Emergency Medical Transportation (MTM): Ensure effective management of the NEMT broker, focusing on access, reliability, quality, regulatory compliance, legislative relations, and continuous improvement for diverse and high-need populations.\r\n\r\n\r\n\r\n\r\nWHAT WE CAN OFFER YOU�- As a current State of Connecticut employee, you will receive the same excellent benefits you are already accustom to.\r\n\r\n\r\n\r\n\r\n Visit our State Employee Benefits Overview page!\r\n Professional growth and development opportunities.\r\n A healthy work/life balance to all employees.\r\n The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.� Click here for more information.\r\n\r\nDISCOVER THE OPPORTUNITY TO\r\n\r\n\r\n Engage in a rewarding career\r\n Make a difference in the public sector\r\n Work together in a collaborative team environment\r\n\r\n\r\n\r\nMORE ABOUT US\r\nDSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.\r\n\r\n\r\nPlease note that DSS takes part in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.\r\n\r\n\r\nSTART WITH US. STAY WITH US. GROW WITH US.\r\n\r\n

Selection Plan

IMPORTANT: In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.� You must specify your qualifications on your application.\r\nFOR ASSISTANCE IN APPLYING:�\r\nCheck out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).���\r\n Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Pamela Rochette at Pamela.Rochette@ct.gov.�\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Aging and Disability\r\nServices, Developmental Services, Mental Health and Addictions Services, Social\r\nServices, and the Office of Early Childhood this class is accountable for\r\nmanaging program/policy planning, development, implementation and monitoring\r\nfor a major agency program area.\r\n

EXAMPLES OF DUTIES

\r\n\r\n Manages staff and/or operations of unit/program;\r\n Implements social services programs/policies;\r\n Coordinates, plans and manages unit/program activities;\r\n Formulates program goals and objectives through the review of agency data;\r\n Develops or assists in development of related policy;\r\n Interprets and administers pertinent laws;\r\n Coordinates research, data analysis and program planning efforts;\r\n Monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service;\r\n Identifies and coordinates training needs;\r\n Advises leadership of legislative, legal or other program/policy impacts and recommends an appropriate position;\r\n Monitors all internally and externally initiated program/policy changes;\r\n Researches, prepares and presents testimony to legislative committees, study committees and courts regarding social services issues;\r\n Evaluates staff;\r\n Prepares or assists in budget preparation;\r\n Maintains contacts with individuals both within and outside of agency who might impact program activities;\r\n Acts as agency contact with state, federal and community agencies on social services to ensure service delivery;\r\n Participates in the recruitment and hiring of staff, including outreach, interview and selection;\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n Considerable knowledge of\r\n \r\n and ability to apply management principles and practices;\r\n relevant state and federal laws, statutes and regulations;\r\n social services programs, early childhood programs, deaf and hard of hearing programs, programs for older adults and/or programs for individuals with intellectual disability or behavioral health issues;\r\n relevant agency policies and procedures;\r\n \r\n \r\n Knowledge of community organizations and social services agencies;\r\n Considerable\r\n \r\n interpersonal skills;\r\n oral and written communication skills;\r\n \r\n \r\n Considerable ability to interpret complex written material including legal narrative and to assess the impact thereof on programmatic goals.\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the delivery of social services programs and/or policies. \r\n

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program.\r\n\r\n\r\nNOTE: For state employees this experience is interpreted at the level of a Program Manager, Operations Manager, Public Assistance Consultant, Planning Specialist and Associate Accountant.\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n College training may be\r\n substituted for the General Experience on the basis of fifteen (15) semester\r\n hours equalling one-half (1/2) year of experience to a maximum of four (4)\r\n years for a Bachelor's degree.\r\n A Master's degree in social\r\n work, public administration, accounting, early childhood education or a closely\r\n related field may be substituted for one (1) additional year of the General\r\n Experience.\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n Bachelor’s degree in Public Administration, Healthcare Administration, Public Health, Business Administration, Transportation Management, or a related field; Master’s degree preferred.\r\n Five or more years of progressively responsible experience in Medicaid program administration, healthcare operations, transportation services, or related human services programs.\r\n Experience administering or overseeing Medicaid Non-Emergency Medical Transportation (NEMT) programs, transportation broker contracts, or transportation service delivery systems.\r\n Knowledge of federal Medicaid regulations and state policies governing NEMT services, eligibility, reimbursement, and program integrity requirements.\r\n Experience managing complex contracts, vendor performance, procurements, and compliance monitoring activities.\r\n Demonstrated ability to analyze transportation utilization, access, quality, and cost data to inform program improvements and policy decisions.\r\n Experience developing and implementing operational policies, procedures, and performance measures.\r\n Knowledge of healthcare access barriers, social determinants of health, and strategies to improve transportation access for Medicaid beneficiaries.\r\n Experience collaborating with transportation brokers, healthcare providers, state agencies, advocacy organizations, and community partners.\r\n Familiarity with transportation network operations, scheduling systems, call center performance metrics, and customer service standards.\r\n Experience overseeing quality assurance, complaint resolution, corrective action plans, and continuous quality improvement initiatives.\r\n Knowledge of fraud, waste, and abuse prevention strategies related to transportation services.\r\n Strong project management skills, including the ability to manage multiple priorities, meet deadlines, and coordinate cross-functional teams.\r\n Excellent written and verbal communication skills, including experience preparing reports, policy recommendations, presentations, and briefing materials for executive leadership.\r\n Experience with federal reporting requirements, audits, and regulatory compliance activities.\r\n Proficiency in data analysis and reporting tools, including experience interpreting performance dashboards and key performance indicators.\r\n Demonstrated commitment to customer service, health equity, and improving access to healthcare services for vulnerable populations.\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut\r\nGeneral Statutes, a job class is a position or group of positions that share\r\ngeneral characteristics and are categorized under a single title for\r\nadministrative purposes.� As such, a job class is not meant to be\r\nall-inclusive of every task and/or responsibility.\r\n